At a Glance
- Tasks: Be the friendly face of our practice, providing top-notch customer service and admin support.
- Company: Join a small, supportive team at Healing Health Centre.
- Benefits: Enjoy a welcoming work environment with opportunities for growth and development.
- Other info: Flexible hours and a chance to be part of a caring community.
- Why this job: Make a real difference in patients' lives while honing your communication skills.
- Qualifications: Looking for organised individuals with great communication and compassion.
The predicted salary is between 23382 - 28578 £ per year.
We are currently seeking a friendly and organised individual to join our team. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manner, ensuring that patients feel welcome and supported throughout their interactions with our practice. You should be capable of handling stressful situations at any given time in order to serve the patients.
We are looking to take on ideally someone with experience or who can join our team and bring with them the above skills that will enhance the care we provide to our patients. Our patients are our forefront and we want them to have a positive experience when they access health care provided by the surgery. If this is you, do not hesitate and apply to come and join our work family.
Healing Health Centre is a village practice with a small friendly team which supports each other to provide the best health care. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will include:
- Dealing with telephone, face-to-face and electronic enquiries
- Completing referrals
- Dealing with prescription requests
- Booking and/or amending patient appointments and home visits
- Contacting patients to provide information from the clinical team
- Assisting patients to access our services and those available in the wider community
Reception Duties:
- Receiving patients and consulting with members of the practice team
- Processing personal and telephone requests for appointments and ensuring callers are directed to the appropriate healthcare professional
- Registering new patients, checking all details for accuracy and entering on computer registration link
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Referrals:
- Processing and distributing paper correspondence received into practice
- Processing outgoing mail and logging in post book
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Keeping the reception area, notice boards, leaflets etc. tidy and presentable
- Covering sickness/annual leave and working reasonable overtime when required
- Performing any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners
- Undertaking statutory and mandatory training as required
Appointment System Management:
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical records
Medical Records Management:
- Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to
- Ensure correspondence, reports, results, etc., are filed in correct record
- Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
- Processing repeat prescriptions in accordance with practice guidelines
Consultation Room Preparations:
- Rooms are checked at the end of each consulting session and left tidy and secure
Receptionist employer: Healing Health Centre
Healing Health Centre offers a supportive and friendly work environment where employees can thrive. The practice values exceptional customer service and provides training to enhance skills, ensuring staff are well-equipped to support patients. Opportunities for professional growth are available within a compassionate team dedicated to patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Healing Health Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Healing Health Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Healing Health Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Healing Health Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Healing Health Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Healing Health Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Healing Health Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Healing Health Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Healing Health Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
