Receptionist in Grimsby

A medical receptionist is the primary representative of our GP Practice. A medical receptionist will need to be capable of handling stressful situations at any given time in order to serve the patients. We are looking to take on ideally someone with experience or who can join our team and bring with them the above skills that will enhance the care we provide to our patients. Our patients are our forefront and we want them to have a positive experience when they access health care provided by the surgery. If this is you do not hesitate and apply and come and join our work family. This is a small practice with a small friendly team which supports each other to provide the best health care.

Main duties of the job

• You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
• Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, completing referrals, dealing with prescription requests, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

About us

This is a small friendly single handed GP practice with over 2500 patients. The practice is very busy serving mainly the community of Healing and surrounding areas. We are part of a PCN so have access to Paramedic, Social Prescriber, Pharmacist. We also work with outside agencies that provide services to our patients. Managers and Primary GP have an open door policy which supports all the workforce throughout the day. We have good facilities and are located in a purpose built facility, with staff parking.

Job responsibilities

• Reception: Receiving patients, consulting with members of practice team, processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Register new patients, checking all details for accuracy and enter on computer registration link.
• Taking messages and passing on information.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Referrals: Processing and distributing paper correspondence received into practice.
• Process outgoing mail taking to post office and logging in post book.
• Filing and retrieving paperwork.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable.
• Cover sickness/annual leave and work reasonable overtime when required.
• Perform any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners.
• Undertake statutory and mandatory training as required.
• To make appointments, bookings and admissions as required.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• File patient records and correspondence in patient medical records.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To assist with the gathering of information re QOF, Audits, Enhanced service data when required.
• To provide cover for members of the team during periods of sickness and annual leave.
• Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.

MEDICAL RECORDS MANAGEMENT

• Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
• Ensure correspondence, reports, results, etc., are filed in correct record.
• Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
• Processing repeat prescriptions in accordance with practice guidelines.

CONSULTATION ROOM PREPARATIONS

• Rooms are checked at the end of each consulting session and left tidy and secure.

Qualifications

• Experience of working in a similar place OR GCSE English & Maths A - C NVQ level 2 or equivalent Business/admin or customer service Experience.
• GP Receptionist Experience Essential.
• Experience of care/admin/reception or a desire to learn and gain qualification.
• Able to use Systmone clinical computing system, however full training is available.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.