At a Glance
- Tasks: Assist customers via email, social media, and phone to ensure a great experience.
- Company: Exciting start-up in the Health & Wellness e-commerce space.
- Benefits: Flexible hours, supportive environment, and potential for full-time role.
- Other info: Ideal for students or recent graduates seeking part-time work.
- Why this job: Join a fast-growing industry and learn hands-on e-commerce skills.
- Qualifications: Customer service experience; social media skills are a bonus.
The predicted salary is between 10 - 16 € per hour.
Part‑Time Customer Service Advisor (Remote: 10 hrs/week)
Location: Greenford (10min walk from Perivale Station)
Schedule:
- Option 1: 3 days per week (Mon/Wed/Fri or Tues/Thurs/Sat) — 3.5 hours per day
- Option 2: 5 days per week — 2 hours per day
About Us
We are a growing start‑up e‑commerce business in the Health & Wellness space, specialising in Health Tech. We are looking for a motivated and reliable individual to work closely with the Founder and support customer service operations.
Role Overview
We are seeking a Part‑Time Customer Service Advisor to answer customer inquiries via email, socials and by phone, ensuring customers have a great experience from purchase to delivery. You will initially work on‑site at our warehouse office 3 days per week with the option to work remotely after probation. This role is ideal for a recent graduate, student, or someone looking for flexible part‑time work in a dynamic and fast‑growing industry.
Key Responsibilities
- Respond to customer emails professionally and efficiently
- Answer customer calls and messages
- Reply to messages and posts on social media
- Respond to inquiries from our affiliates and clients
- Support the Founder with general administrative duties as required
Desired Skills & Experience
- Customer service experience is required
- Social media experience (TikTok, Instagram etc.) is a bonus
- Experience with Shopify is a bonus but not required
- Reliable, punctual, and able to work independently
- Excellent written and verbal English communication skills
- Interest in health & wellness, biohacking, or health trends is highly valued
- Comfortable working in a warehouse environment
Hours & Schedule
10 hours per week
- 3 days per week (your choice of Mon/Wed/Fri or Tues/Thurs/Sat)
- Or 5 days per week
Why Join Us?
- Work in an exciting, rapidly growing wellness niche
- Supportive and relaxed work environment
- Flexibility suitable for students and graduates
- Opportunity to learn hands‑on e‑commerce skills directly with the Founder
- Potential to become a full‑time position
Part-Time Customer Service Advisor - Health & Wellness (Remote) employer: Healflux
Join our dynamic start-up in the Health & Wellness sector, where you'll enjoy a supportive and relaxed work environment that values flexibility and personal growth. As a Part-Time Customer Service Advisor, you'll have the opportunity to develop hands-on e-commerce skills while working closely with the Founder, making this role perfect for students or recent graduates looking to make a meaningful impact in a rapidly growing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor - Health & Wellness (Remote)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the health and wellness sector. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with professionals in the industry. Engage with their posts and share your thoughts on health trends to show your passion and knowledge.
✨Tip Number 3
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, and be ready to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Part-Time Customer Service Advisor - Health & Wellness (Remote)
Some tips for your application 🫡
Show Your Passion for Health & Wellness:When you're writing your application, let us know why you're excited about the health and wellness industry. Share any personal experiences or interests that connect you to this field – it’ll help us see your enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight any customer service experience you have and mention your familiarity with social media platforms. We love seeing how your skills align with what we’re looking for!
Be Professional Yet Approachable:In your written communication, strike a balance between professionalism and friendliness. We want to see that you can communicate effectively while also being relatable – after all, you'll be interacting with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Healflux
✨Know Your Stuff
Before the interview, make sure you understand the company and its focus on health and wellness. Familiarise yourself with their products and services, and think about how your skills can contribute to their customer service operations.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication. Prepare examples of how you've handled customer inquiries in the past, and be ready to demonstrate your ability to communicate clearly and professionally.
✨Be Ready for Social Media Questions
Given the emphasis on social media in the job description, brush up on your knowledge of platforms like TikTok and Instagram. Think of ways you could engage customers through these channels and be prepared to discuss any relevant experience you have.
✨Flexibility is Key
This position offers flexible hours, so be ready to discuss your availability. Show that you're adaptable and willing to work the hours that best suit both you and the company. This will demonstrate your commitment and reliability.
