At a Glance
- Tasks: Assist customers via email, social media, and phone to ensure a great experience.
- Company: Exciting start-up in the Health & Wellness e-commerce space.
- Benefits: Flexible hours, supportive environment, and potential for full-time role.
- Other info: Ideal for students or recent graduates seeking part-time work.
- Why this job: Join a fast-growing industry and learn hands-on e-commerce skills.
- Qualifications: Customer service experience; social media skills are a bonus.
The predicted salary is between 10 - 13 € per hour.
Location: Greenford (10min walk from Perivale Station)
Schedule:
- Option 1: 3 days per week (Mon/Wed/Fri or Tues/Thurs/Sat) — 3.5 hours per day
- Option 2: 5 days per week — 2 hours per day
About Us
We are a growing start‑up e‑commerce business in the Health & Wellness space, specialising in Health Tech. We are looking for a motivated and reliable individual to work closely with the Founder and support customer service operations.
Role Overview
We are seeking a Part‑Time Customer Service Advisor to answer customer inquiries via email, socials and by phone, ensuring customers have a great experience from purchase to delivery. You will initially work on‑site at our warehouse office 3 days per week with the option to work remotely after probation. This role is ideal for a recent graduate, student, or someone looking for flexible part‑time work in a dynamic and fast‑growing industry.
Key Responsibilities
- Respond to customer emails professionally and efficiently
- Answer customer calls and messages
- Reply to messages and posts on social media
- Respond to inquiries from our affiliates and clients
- Support the Founder with general administrative duties as required
Desired Skills & Experience
- Customer service experience is required
- Social media experience (TikTok, Instagram etc.) is a bonus
- Experience with Shopify is a bonus but not required
- Reliable, punctual, and able to work independently
- Excellent written and verbal English communication skills
- Interest in health & wellness, biohacking, or health trends is highly valued
- Comfortable working in a warehouse environment
Hours & Schedule
10 hours per week
- 3 days per week (your choice of Mon/Wed/Fri or Tues/Thurs/Sat)
- Or 5 days per week
Why Join Us?
- Work in an exciting, rapidly growing wellness niche
- Supportive and relaxed work environment
- Flexibility suitable for students and graduates
- Opportunity to learn hands‑on e‑commerce skills directly with the Founder
- Potential to become a full‑time position
Part-Time Customer Service Advisor - Health & Wellness (Remote) in London employer: Healflux
Join our dynamic start-up in the Health & Wellness sector, where you'll enjoy a supportive and relaxed work environment that values flexibility and personal growth. As a Part-Time Customer Service Advisor, you'll have the unique opportunity to learn directly from the Founder while contributing to a rapidly growing e-commerce business. With options for remote work after probation and a schedule tailored to fit your lifestyle, this role is perfect for students or recent graduates looking to gain hands-on experience in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor - Health & Wellness (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the health and wellness industry. A personal recommendation can go a long way in landing that customer service advisor role.
✨Tip Number 2
Get social! Engage with our brand on platforms like Instagram and TikTok. Show us your passion for health and wellness by commenting on our posts or sharing relevant content. It’s a great way to get noticed!
✨Tip Number 3
Prepare for the interview by brushing up on common customer service scenarios. Think about how you would handle tricky situations or difficult customers. We love candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team in this exciting health tech journey.
We think you need these skills to ace Part-Time Customer Service Advisor - Health & Wellness (Remote) in London
Some tips for your application 🫡
Show Your Passion for Health & Wellness:When you're writing your application, let us know why you're excited about the health and wellness industry. Share any personal experiences or interests that connect you to this field. It’ll help us see your enthusiasm and fit for the role!
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight any customer service experience you have and how it relates to what we do at StudySmarter. We love seeing candidates who take the time to align their skills with our needs!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to maintain professionalism in your written application. Use clear language and check for typos. We want to see your personality shine through, but also your attention to detail!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Healflux
✨Know Your Stuff
Before the interview, make sure you research the company and its products in the health and wellness space. Familiarise yourself with their customer service approach and any recent news or trends in health tech. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Prepare to discuss how you've handled customer inquiries in the past and be ready to demonstrate your ability to communicate clearly and professionally, especially over email and social media.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer service situations, like dealing with a complaint or a tricky inquiry. Having a few examples ready will help you showcase your problem-solving skills and reliability.
✨Express Your Passion for Health & Wellness
Let your enthusiasm for health and wellness shine through! Share any personal experiences or interests related to the industry. This not only makes you more relatable but also shows that you're genuinely invested in the company's mission and values.
