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For Companies At a Glance
- Tasks: Assist customers via email, social media, and phone for a seamless experience.
- Company: Join a dynamic wellness company with a supportive culture.
- Benefits: Flexible hours, potential remote work, and hands-on e-commerce training.
- Why this job: Perfect for students seeking part-time work in a fast-growing industry.
- Qualifications: Customer service experience; social media skills are a plus.
- Other info: Opportunity to grow into a full-time role.
The predicted salary is between 10 - 13 £ per hour.
Location: Greenford (10min walk from Perivale Station)
Schedule: 3 days per week (Mon/Wed/Fri or Tue/Thu/Sat) — 5 hours per day
Role Overview
We are seeking a Part-Time Customer Service Advisor to answer customer inquiries via email, socials and by phone, ensuring customers have a great experience from purchase to delivery. You will initially work on-site at our warehouse office 3 days per week with the potential to work remotely after probation. This role is ideal for a recent graduate, student, or someone looking for flexible part-time work in a dynamic and fast-growing industry.
Key Responsibilities
- Respond to customer emails professionally and efficiently
- Answer customer calls and messages
- Reply to messages and posts on social media
- Respond to inquiries from our affiliates and clients
- Support the Founder with general administrative duties as required
Desired Skills & Experience
- Customer service experience is required
- Social media experience (TikTok, Instagram etc.) is a bonus
- Experience with Shopify is a bonus but not required
- Reliable, punctual, and able to work independently
- Excellent written and verbal English communication skills
- Interest in health & wellness, biohacking, or health trends is highly valued
- Comfortable working in a warehouse environment
Why Join Us?
- Work in an exciting, rapidly growing wellness niche
- Supportive and relaxed work environment
- Flexibility suitable for students and graduates
- Opportunity to learn hands-on e-commerce skills directly with the Founder
- Potential to become a full-time position
Part-Time Customer Service Advisor in London employer: Healflux
Contact Detail:
Healflux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your social media skills! Since they value experience with platforms like TikTok and Instagram, think of ways you can highlight your knowledge and how it can benefit their customer engagement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part-Time Customer Service Advisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in customer service roles.
Tailor Your Application: Make sure to customise your application for the Part-Time Customer Service Advisor role. Highlight any relevant experience, especially in customer service or social media, and connect it to what we do at StudySmarter.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Healflux
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you use to ensure a positive experience. This role is all about making customers happy, so show them you know how to do just that!
✨Familiarise Yourself with Social Media
Since this position involves responding to inquiries via social media, it’s a good idea to be familiar with platforms like TikTok and Instagram. Think of examples where you've engaged with customers online or created content. This will demonstrate your understanding of the digital landscape and how to connect with customers.
✨Show Your Interest in Health & Wellness
The company values an interest in health trends, so make sure to express your passion for wellness during the interview. Share any relevant experiences or knowledge you have about biohacking or health trends. This will help you stand out as a candidate who aligns with their mission.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
