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- Tasks: Lead customer retention strategies and drive growth for Healf's innovative health tech products.
- Company: Join Healf, a cutting-edge health tech company focused on wellbeing.
- Benefits: Unlimited fitness access, discounts on products, pension contributions, and a wellbeing-focused workspace.
- Why this job: Make a real impact in health tech while growing your career in a dynamic environment.
- Qualifications: 3-6+ years in retention and growth with strong analytical and creative skills.
- Other info: Collaborative culture with an annual company retreat and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We combine culture-shaping storytelling, cutting-edge health tech, and a best-in-class product experience to help people build rituals that work.
This is a pivotal role at the intersection of retention and growth. You'll oversee the ideation, planning, and execution of Healf's customer retention strategy across CRM, subscriptions, app, and customer experience. At the same time, you'll drive the growth of our newest product, Healf Zone, testing and scaling acquisition loops, referral programs, and product-led growth tactics.
Where You'll Make an Impact
- CRM & Retention: Take ownership of CRM, audit setup, launch campaigns, track metrics.
- App & Subscriptions: Build strategies to grow subscription revenue, reduce churn.
- Healf Zone Growth: Own and scale Healf Zone, run experiments, optimize journeys.
- Customer Experience: Elevate end-to-end journey, drive omni-channel experience.
What You'll Bring
- A track record in high growth: 3-6+ years scaling retention, product, growth.
- Sharp analytical ability: Turn complex data into insights.
- Fluency in retention and growth: From CRM, subscriptions, lifecycle marketing to acquisition loops.
- Creative, customer-obsessed thinking: Empathy + commercial instincts.
- High ambition and ownership: Thrive under intensity, take initiative.
- Curiosity and growth mindset: Eager to learn, open to feedback.
- Clear, collaborative communication: Align with marketing, product, design.
- A passion for wellbeing: Excited about building a multi-billion-pound health-tech business.
Benefits
- Unlimited entry to fitness studios.
- 50% off all Healf products plus discounted Healf Zone blood testing.
- Secure your future with pension contributions.
- Wellbeing-focused workspace.
- Annual company retreat.
Retention Lead in London employer: Healf
Contact Detail:
Healf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to reflect your understanding of their retention strategies and growth goals.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've turned data into actionable insights in past roles. We love seeing candidates who can demonstrate their impact on retention and growth through real examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are excited about health tech and customer experience.
We think you need these skills to ace Retention Lead in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for health tech and customer retention shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our mission at Healf.
Tailor Your Experience: Make sure to highlight your relevant experience in retention and growth. We love seeing specific examples of how you've scaled strategies or improved customer journeys in your previous roles. It helps us picture you in the position!
Be Data-Driven: Since we value sharp analytical skills, include any metrics or data points that showcase your impact in past roles. Whether it’s reducing churn or increasing subscription revenue, numbers speak volumes and show us what you can bring to the table.
Keep It Clear and Collaborative: Your application should reflect clear communication. Use straightforward language and structure your thoughts well. Remember, we’re looking for someone who can align with various teams, so a collaborative tone will go a long way!
How to prepare for a job interview at Healf
✨Know Your Numbers
Make sure you come prepared with specific metrics and examples from your past experiences. Whether it's retention rates, subscription growth, or successful campaigns, having these figures at your fingertips will show that you understand the importance of data in driving growth.
✨Showcase Your Creativity
Healf is looking for someone who can think outside the box. Prepare to discuss innovative strategies you've implemented in previous roles, especially around customer retention and growth. Bring ideas on how you could enhance their current strategies, particularly for Healf Zone.
✨Demonstrate Customer Obsession
Be ready to talk about how you've put customers at the heart of your strategies. Share examples of how you've improved customer experiences or reduced churn by understanding customer needs and behaviours. This will resonate well with their focus on a customer-centric approach.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in Healf's mission and products. Inquire about their current challenges in retention and growth, or ask how they measure success in their CRM strategies. This not only shows your enthusiasm but also your analytical mindset.
