At a Glance
- Tasks: Lead a team to create unforgettable visitor experiences and manage daily operations.
- Company: Join Healeys Cyder Farm, a family-run gem in the stunning Cornish countryside.
- Benefits: Enjoy 50% product discount, free festival tickets, and £1 pints after shifts.
- Other info: Great atmosphere with opportunities for personal growth and development.
- Why this job: Be part of a passionate team dedicated to making people smile every day.
- Qualifications: Experience in retail management and a knack for customer service.
The predicted salary is between 11 - 16 € per hour.
Are you passionate about making people smile? Do you have what it takes to exceed the expectations of our visitors? If so, you could be what we’re looking for down at Healeys Cyder Farm. Set in the beautiful Cornish countryside (as well as 10 minutes from the beach!) Healeys Cyder Farm is a family-run, year-round, visitor attraction and home to our very own Rattler Cyder! With an impressive schedule of events, alongside multi-million-pound investment, there has never been a better time to join Healeys!
Your key role will be to deliver an exceptional brand experience across our retail and visitor experience departments. Leading the team daily to ensure high standards of presentation, service and upselling across our shop, site and tours. You will assist the Retail Operations Manager and act as an integral part of the management team to drive the efficiency and profitability.
Pay: £13.25 per hour
Duties & Responsibilities
- Act as a responsive and responsible duty manager within Retail and Visitor Experience, ensuring efficiency and excellence across daily operations, customer experience and team management.
- Aid the Retail management team in leading from the front, delivering engaging tours and demonstrating effective upselling techniques yourself – set a brilliant example.
- Opening and closing the farm in accordance with our security procedures and duty manager checklists.
- Ensuring each day runs smoothly by organising sensible break times for the team, checking future bookings/the weather and tweaking the rota accordingly to ensure we are appropriately staffed.
- Ensure a clean and tidy site at all times, with specific reference to Health & Safety.
- Mentor and train new and existing staff within their roles, helping them to deliver exceptional customer service.
- Ensure compliance with the law in relation to the sale of alcohol and our challenge 25 policy.
- Stocktaking and ordering for the shop, ensuring comprehensive stock levels are maintained with stock rotation. Keep all stock looking its best, topped up and dust free.
- Attending trade shows, external events and pop up sampling stations on behalf of Healeys, including set-up and close down, and at times loan working.
- Liaising with group bookings/coaches and private tours - organising the requirements and ensuring a great delivery on the day.
- Ensuring full compliance with Health & Safety, Fire and First aid procedures.
- To be open to completing tasks which may fall outside of your role or remit with a positive, sleeves rolled up mentality.
- Any other activity/tasks as and when requested by the Directors.
Work Experience
- Proven experience in shop/retail management in a busy environment.
- Working with EPOS systems.
- Accurate completion of financial compliance documentation and keeping records.
- Experience of working in a food and drink company.
Skills
- Excellent team leader with good delegation skills.
Personal Qualities
- Passionate about the brand and products that we make on site.
- Good sense of humour.
Other than working with the best products, in a great atmosphere and environment we also offer:
- 50% discount on our products.
- Free festival tickets.
- Chill out after your shift with a £1 pint!
- Monthly breakfast club.
Please send us your CV and look out for more information on our upcoming recruitment events! We look forward to hearing from you!
Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application.
Healeys is special, we are a family-run business with strong family values and a passion for making the best products and delivering an exceptional brand experience, we take pride in our customers who visit the farm and who taste our products. We nurture our in-house talent and seek to develop our employees to maximise their potential and have a fulfilling and varied working life at Healeys.
Retail & Visitor Experience Duty Manager employer: Healey's Cornish Cyder Farm
Healeys Cyder Farm is an exceptional employer located in the stunning Cornish countryside, offering a vibrant work culture that prioritises family values and employee development. As a Retail & Visitor Experience Duty Manager, you will enjoy unique benefits such as a 50% discount on products, free festival tickets, and a relaxed atmosphere with perks like £1 pints after shifts. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences while enjoying opportunities for personal growth and a fulfilling career.
Contact Detail:
Healey's Cornish Cyder Farm Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Visitor Experience Duty Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into Healeys Cyder Farm's history and values. This way, you can show your passion for their products and how you can contribute to making visitors smile.
✨Tip Number 2
Practice your upselling techniques! Since the role involves delivering exceptional customer service and upselling, think of creative ways to engage customers. Role-play with a friend or family member to get comfortable with it.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led a team in the past. Highlight your ability to mentor and train others, as this is key for the Duty Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye out for recruitment events where you can meet the team and make a great first impression!
We think you need these skills to ace Retail & Visitor Experience Duty Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for making people smile shine through! We want to see how much you care about delivering an exceptional experience for our visitors.
Tailor Your CV:Make sure your CV highlights your relevant experience in retail management and customer service. We love seeing how your skills align with what we do at Healeys, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Retail & Visitor Experience Duty Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Healeys.
How to prepare for a job interview at Healey's Cornish Cyder Farm
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Healeys Cyder Farm’s history, products, and values. This will not only show your passion for the brand but also help you answer questions about how you can contribute to enhancing the visitor experience.
✨Showcase Your Leadership Skills
As a Retail & Visitor Experience Duty Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight your ability to mentor and train staff, as this is key to the role.
✨Demonstrate Your Customer Service Expertise
Be ready to discuss specific instances where you’ve gone above and beyond for customers. Think of examples that showcase your upselling techniques and how you’ve created memorable experiences for visitors, as this aligns perfectly with the job requirements.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle daily operations. Practice responses to potential challenges you might face on the farm, such as managing busy periods or ensuring compliance with health and safety regulations.
