At a Glance
- Tasks: Install and maintain advanced security systems across London and the South.
- Company: HealdProtect, a leader in perimeter security solutions for over 30 years.
- Benefits: Competitive salary, overtime, company vehicle, and full training provided.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Enjoy hands-on work with real responsibility and problem-solving challenges.
- Qualifications: Full UK driving licence; no direct experience needed, training provided.
Location: London & South of England (Field-based)
Hours: Full-time, permanent (including occasional Saturdays & on-call rota)
About HealdProtect
HealdProtect is the service and maintenance division of Heald, a global leader in advanced perimeter security solutions for over 30 years. We install, maintain, and support unique physical protective systems across critical infrastructure, commercial environments, and public spaces.
The Role
This is a hands-on field-based engineering role responsible for:
- Installation, servicing, and maintenance of:
- Automatic bollards - including the multi-award-winning Matador
- Barriers
- Access control gates
- Associated control & safety systems
- Delivering both planned maintenance and reactive callouts
- Working across London, the South (as far north as Birmingham) in varied environments (urban, roadside, commercial)
This role combines structured daytime work with independent out-of-hours response, requiring strong decision-making and ownership.
What You MUST Be Able to Do (Core Requirements)
Technical & Work Capabilities
- Diagnose and repair electrical and mechanical faults
- Carry out installation, commissioning, and servicing
- Perform planned preventative maintenance (PPM)
- Respond to breakdowns and resolve issues efficiently on-site
- Work safely in public, roadside, or live environments
Working Style
- Work independently with minimal supervision
- Make real-time decisions on-site
- Handle pressure and unexpected challenges calmly
- Take ownership of problems from start to finish
Practical Requirements
- Full UK driving licence
- Willingness to travel regularly across London & the South
- Comfortable working alone (including occasional night work)
- On an on-call rota
- Occasional Saturdays (5 days in 6 rota)
- Ability to pass background/security checks
Nice-to-Have (Not Essential – We Will Train You)
- Prior experience with:
- Bollards, barriers, gates, or access control systems
- Backgrounds such as:
- Mobile or breakdown engineer
- Plant / construction equipment
- HGV / fleet maintenance
- Reactive maintenance roles
- Industry-specific knowledge of security systems
Important: Direct industry experience is not required — full product training will be provided.
This Role is NOT Suitable If You:
- Require a strict 9–5 routine
- Dislike travel or London driving
- Want predictable, low-pressure workdays
- Need constant supervision or support on-site
- Prefer passing issues on rather than owning solutions
- Are uncomfortable working alone or on call
How the Job Works
Daytime (Planned Work)
- Scheduled jobs routed by the office
- Multiple sites per day
- Focus on efficient, high-quality service
Out-of-Hours (Reactive Work)
- Attend callouts independently
- Assess and decide the best action:
- Fix immediately
- Make safe
- Escalate if needed
Key Behaviours for Success
Our best engineers:
- Take initiative without being asked
- Stay composed under pressure
- See jobs through completely
- Take pride in solving problems properly
- Enjoy autonomy and responsibility
What We Offer
- Full technical training and ongoing development
- Competitive salary + overtime + callout payments
- Company vehicle (fully equipped modern work van)
- Strong team support (field + factory)
- Varied, hands-on work with real responsibility
- Opportunity to work with award winning security systems backed by a solid team of people and positive work culture.
The Reality of the Role (Transparency)
This job can involve: London traffic, late callouts, problem-solving, changing schedules. The right person will enjoy this challenge, not avoid it.
Summary
This is a role for a self-reliant, hands-on engineer who:
- Enjoys fieldwork and problem-solving
- Takes ownership and responsibility
- Is comfortable with autonomy and occasional unpredictability
If you’ve read this and thought: “That sounds exactly like the kind of work I’m used to…”
We want to hear from you.
Field Service Engineer in London employer: HealdProtect
HealdProtect is an exceptional employer that values autonomy and initiative, offering a dynamic work environment for Field Service Engineers across London and the South of England. With a strong emphasis on employee development through comprehensive training and support, team members enjoy a competitive salary, overtime opportunities, and the chance to work with award-winning security systems in varied and challenging settings. The company fosters a positive work culture where problem-solving and taking ownership are celebrated, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Get to know the company inside out! Research HealdProtect and their products, especially the Matador bollards and access control systems. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role is all about practical skills, brush up on your electrical and mechanical fault diagnosis. Practising real-life scenarios can give you the edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at HealdProtect.
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight any relevant technical skills you have in your application. We want to see your experience with diagnosing and repairing faults, as well as any hands-on work you've done with similar systems.
Be Yourself:Let your personality shine through in your written application. We’re looking for someone who takes initiative and enjoys problem-solving, so don’t be afraid to share examples of how you’ve tackled challenges in the past.
Tailor Your Application:Take a moment to tailor your application specifically for this role. Mention your willingness to travel and work independently, as these are key aspects of the job that we value highly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with HealdProtect!
How to prepare for a job interview at HealdProtect
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical and mechanical systems. Familiarise yourself with the types of equipment you'll be working with, like automatic bollards and access control gates. This will help you answer questions confidently and show that you're ready for the hands-on nature of the role.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved issues under pressure. The interviewers will want to see how you handle unexpected challenges, so think of specific situations where you took ownership and made real-time decisions.
✨Demonstrate Independence
Since this role requires a lot of independent work, be ready to discuss how you manage your time and tasks without constant supervision. Share instances where you've worked alone, especially in high-pressure environments, to highlight your self-reliance and decision-making abilities.
✨Embrace the Challenge
The job involves dealing with unpredictable situations, so express your enthusiasm for tackling challenges head-on. Talk about your comfort with travel and working outside of regular hours, as well as your ability to adapt to changing schedules. This will show that you're not just looking for a 9-5 job but are genuinely interested in the dynamic nature of the role.
