Location: London & South of England (Field-based)
Hours: Full-time, permanent (including occasional Saturdays & on-call rota)
About HealdProtect
HealdProtect is the service and maintenance division of Heald, a global leader in advanced perimeter security solutions for over 30 years. We install, maintain, and support unique physical protective systems across critical infrastructure, commercial environments, and public spaces.
The Role
This is a hands‑on field-based engineering role responsible for:
Installation, servicing, and maintenance of:
- Automatic bollards – including the multi-award-winning Matador
- Access control gates
- Associated control & safety systems
Delivering both planned maintenance and reactive callouts
Working across London, the South (as far north as Birmingham) in varied environments (urban, roadside, commercial)
This role combines structured daytime work with independent out-of-hours response, requiring strong decision‑making and ownership
What You MUST Be Able to Do (Core Requirements)
Technical & Work Capabilities
- Diagnose and repair electrical and mechanical faults
- Carry out installation, commissioning, and servicing
- Perform planned preventative maintenance (PPM)
- Respond to breakdowns and resolve issues efficiently on‑site
- Work safely in public, roadside, or live environments
Working Style
- Work independently with minimal supervision
- Handle pressure and unexpected challenges calmly
- Take ownership of problems from start to finish
Practical Requirements
- Full UK driving licence
- Willingness to travel regularly across London & the South
- Alone (including occasional night work)
- On an on‑call rota
- Occasional Saturdays (5 days in 6 rota)
- Ability to pass background/security checks
Nice‑to‑Have (Not Essential – We Will Train You)
Prior experience with:
- Bollards, barriers, gates, or access control systems
Backgrounds such as:
- Mobile or breakdown engineer
- Reactive maintenance roles
Industry‑specific knowledge of security systems
Important: Direct industry experience is not required — full product training will be provided.
This Role is NOT Suitable If You:
Require a strict 9-5 routine
Dislike travel or London driving
Want predictable, low‑pressure workdays
Need constant supervision or support on‑site
Prefer passing issues on rather than owning solutions
Are uncomfortable working alone or on call
How the Job Works
Daytime (Planned Work)
Scheduled jobs routed by the office
Focus on efficient, high‑quality service
Out‑of‑Hours (Reactive Work)
Attend callouts independently
Assess and decide the best action:
- Make safe
- Escalate if needed
Key Behaviours for Success
- Take initiative without being asked
- Stay composed under pressure
- See jobs through completely
- Take pride in solving problems properly
- Enjoy autonomy and responsibility
What We Offer
- Full technical training and ongoing development
- Competitive salary + overtime + callout payments
- Company vehicle (fully equipped modern work van)
- Strong team support (field + factory)
- Varied, hands‑on work with real responsibility
- Opportunity to work with award winning security systems backed by a solid team of people and positive work culture.
The Reality of the Role (Transparency)
This job can involve:
- London traffic
- Late callouts
The right person will enjoy this challenge, not avoid it.
Summary
This is a role for a self‑reliant, hands‑on engineer who:
- Enjoys fieldwork and problem‑solving
- Takes ownership and responsibility
- Is comfortable with autonomy and occasional unpredictability
If you’ve read this and thought:
"That sounds exactly like the kind of work I’m used to…"
We want to hear from you.
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