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- Tasks: Lead a friendly reception team, ensuring excellent patient care and smooth operations.
- Company: Join a supportive practice in Heald Green, Cheadle, dedicated to patient wellbeing.
- Benefits: Flexible working hours, professional development, and a positive work environment.
- Other info: Opportunity to grow in a dynamic healthcare setting.
- Why this job: Make a real difference by being the first point of contact for patients.
- Qualifications: Strong leadership skills and experience in customer service or administration.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a new Reception Team Lead to join our friendly practice team in Heald Green, Cheadle. Our receptionists are a key first point of contact for patients, providing an essential service both face‑to‑face, on the telephone and online. It is expected that patients are welcomed, signposted appropriately and supported throughout their care journey. The main focus of the Reception Team Lead will be to ensure all sites operate safely and smoothly.
Lead and supervise the teams of administrational and reception staff in the delivery of excellent customer care. Responsible for the management, performance, development and motivation of the reception staff, ensuring all admin systems and procedures operate effectively and efficiently and that the clinical team are properly supported to enable excellent delivery of care for the practice population. Typical working hours will be around the practice's core hours of 8am to 6:30pm, Monday to Friday with days and times arranged with the successful candidate.
Main duties of the job:
- Act as the first point of contact for patients, dealing with telephone, face‑to‑face and online enquiries in a polite, professional and efficient manner.
- Manage patients' requests for appointments via telephone, in person and AccuRx online booking systems using the Electronic Patient Record System, EMIS Web.
- Process and direct requests for home visits, repeat prescriptions, medical reports and test results.
- Assist in registering new patients, direct patients to use the NHS App and update patient records.
- Direct patient requests for non‑NHS services such as medicals, private certificates and reports.
- Process clinical correspondence, including scanning, filing and actioning documents and tasks in Docman / workflow systems.
- Maintain accurate data entry into all practice systems.
- Provide general clerical assistance to clinical and non‑clinical members of the multidisciplinary team.
- Maintain a clean and welcoming reception and waiting area.
- Ensure confidentiality and compliance with practice policies at all times.
- Work harmoniously with patients and staff.
- Be proactive in fostering a positive working environment.
Key Responsibilities: Leadership
Reception Team Lead employer: Heald Green Health Centre
Contact Detail:
Heald Green Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Lead
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the team and the services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their friendly practice.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills can enhance the reception team's performance and patient care.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in managing teams and providing excellent customer service. Share specific examples of how you've motivated staff and improved patient interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to take on the challenge of leading the reception staff.
We think you need these skills to ace Reception Team Lead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role that involves interacting with patients.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Team Lead position. Highlight your relevant experience in customer care and leadership. We love seeing how your skills align with our practice's needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Heald Green Health Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Team Lead. Familiarise yourself with the key duties mentioned in the job description, such as managing patient requests and supporting the clinical team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Reception Team Lead, you'll be supervising a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've motivated and developed staff in previous roles. Think about specific situations where you improved team performance or created a positive working environment.
✨Practice Customer Care Scenarios
Since you'll be the first point of contact for patients, practice handling various customer care scenarios. Think about how you'd deal with difficult patients or manage multiple enquiries at once. Being able to articulate your approach to providing excellent service will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the practice's goals, or how they measure success in the reception area. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.