Administrator in Cheadle Hulme

We are looking for someone to join our friendly admin team here at Heald Green Health Centre. The position will include a range of administrative duties to contribute to the smooth running of the practice and provide administrative support to the whole multidisciplinary team. We are looking for a candidate with excellent interpersonal and communication skills, strong IT skills, preferably with some experience of general practice, with a forward-thinking attitude. Above all, we are looking for someone who is flexible and will fit into our team of friendly staff. Typical working hours would be around the practice's core hours of 8am and 6:30pm, Monday to Friday, and we would look to arrange days and times with the successful candidate.

Main duties of the job:

• Workflow of documentation in electronic format, paper format and email format.
• Filing of clinical correspondence into Docman and EMIS.
• Analysis and review of clinical documentation to accurately assign and code relevant diagnoses, results, procedures and treatments, ensuring compliance with coding standards and guidelines.
• Liaising with appropriate staff to clarify information/resolve any discrepancies.
• Summarising of medical records.
• Administration and processing of other work such as insurance reports, GDPR requests.
• Possible secretarial work as required and processing of medications and prescription requests.

A full job description will be provided to the successful candidate.

About us:

Heald Green Health Centre is a friendly GP practice located in the heart of Heald Green village. Our priority is excellent patient care and in order to achieve that we pride ourselves on having a dedicated and motivated team of staff in a happy and safe working environment. We are an equal opportunities employer.

Job responsibilities:

• Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs.
• Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members, patients, and carers. Recognise people's needs for alternative methods of communication and respond accordingly.

Person Specification:

• Excellent written and verbal communication skills.
• Strong IT and keyboard skills with attention to detail and accuracy.
• Good time management and ability to work under pressure in a busy environment.
• Ability to multitask and prioritise workload.
• High attention to detail and a commitment to data quality.
• Reliable, flexible, and committed to providing high standards of patient care.
• Ability to work effectively as part of a team.

Desirable criteria:

• Previous experience in a GP practice.
• Knowledge of practice systems including EMIS Web, Docman, Accurx, MS Office or similar systems.
• Familiarity with NHS procedures and patient confidentiality requirements.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.