At a Glance
- Tasks: Lead operational strategy and integration of services in a growing care organisation.
- Company: Heal Care Group, a trauma-informed specialist residential care provider for children.
- Benefits: Competitive salary, performance bonus, pension, and hybrid work options.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Shape the future of children's care while making a real difference in young lives.
- Qualifications: Senior operational leadership experience in regulated environments and strong commercial acumen.
The predicted salary is between 100000 - 120000 £ per year.
About Us
Heal Care Group is a trauma-informed specialist residential care provider for children and young people. We currently operate three children's homes in the West Midlands, with our established inspected services rated Good by Ofsted. We are growing deliberately, both organically and through acquisition, and are in the process of completing an acquisition expected to treble the number of homes operated by the group. We are also developing our own care and operating platform, designed to improve compliance, care documentation, referrals, quality assurance and management information across the group.
The Role
The Chief Operating Officer is a newly created executive position reporting to the CEO. As the group grows, operational leadership is moving from the founder to a dedicated executive team, and the COO will lead that transition: building the group's operating infrastructure and leading its day-to-day business operations. The successful candidate will take ownership of the integration of acquired services, the group's operating rhythm and performance reporting, the commercial processes supporting referrals and occupancy, the operational HR function, property and central services, and the implementation of our operating platform across the group. The role works alongside the Chief Compliance Officer, who leads care standards, safeguarding and regulatory compliance. The division of responsibility is deliberate: care leadership defines the standards of safe, high-quality care, and the COO builds and runs the organisation that delivers them consistently. Commercial objectives never override care or safeguarding judgements at Heal.
This is a hands-on executive role. The central operations function is still being established, and in the first year the COO will build much of it personally: processes, reporting, meeting structures and the team itself. The role will suit an experienced operator who enjoys building, and who is comfortable moving between strategic planning and practical delivery in the same week.
Your responsibilities will include:
- Leading the integration of acquired services: people, systems, process and culture, while maintaining stability in homes that are performing well
- Establishing and running the group operating cadence: leadership meetings, KPI reporting and performance management
- Overseeing the commercial processes that support referrals, occupancy planning and fee management, with care leaders holding final authority on placement suitability
- Managing operational budgets and cost discipline in partnership with the CFO, including workforce deployment and agency reduction
- Leading the operational HR function, supported by a retained Strategic People Adviser for people strategy and complex matters
- Overseeing property, maintenance, procurement, insurance, health and safety, and business continuity and crisis planning
- Overseeing IT, data protection compliance and the group's central systems
- Maintaining corporate and statutory compliance, including Companies House filings, supported by external advisers
- Leading the implementation and adoption of our operating platform
- Overseeing marketing, employer brand and the group's external communications
- Working with care leadership on the identification and mobilisation of new homes
- Building and developing the central operations team
What We're Looking For
Essential:
- Senior operational leadership experience in a regulated, multi-site environment
- A track record of building operating infrastructure: processes, teams, reporting and commercial discipline
- Experience of integration, post-acquisition work or leading complex cross-functional change
- Commercial fluency, with confidence owning occupancy, cost and budget performance
- Comfortable operating at every level of the organisation, from individual homes to board and lender discussions
Desirable:
- Children's services or adjacent care-sector experience
- Experience working alongside regulated care leadership, including Responsible Individuals and Registered Managers
- An interest in using technology and data to improve how an organisation runs
What We Offer
£100,000 to £120,000 base salary, depending on experience
Annual performance bonus, structure documented separately
Company pension
A newly created executive role with genuine scope, reporting directly to the CEO
Benefits:
- Company events
- Company pension
- Work from home
Work Location: Hybrid remote in Birmingham B3
Chief Operating Officer F/H in Birmingham employer: Heal Care Group
Heal Care Group is an exceptional employer, offering a unique opportunity to lead and shape the operational framework of a growing trauma-informed residential care provider. With a strong commitment to high-quality care and safeguarding, employees benefit from a supportive work culture that prioritises professional development and collaboration. The hybrid working model in Birmingham allows for flexibility while being part of a dedicated team focused on making a meaningful impact in the lives of children and young people.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operating Officer F/H in Birmingham
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We think you need these skills to ace Chief Operating Officer F/H in Birmingham
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Heal Care Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Heal Care Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Heal Care Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Heal Care Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Heal Care Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Heal Care Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Heal Care Group as they’re likely seeking a candidate who can enhance their workplace culture.
