At a Glance
- Tasks: Support daily operations of a busy charity shop and manage volunteers.
- Company: Join Headway, a leading charity supporting brain injury recovery.
- Benefits: Enjoy competitive pay, generous leave, and a supportive work environment.
- Other info: Flexible hours and full training provided; perfect for students!
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Passion for retail and strong communication skills are essential.
The predicted salary is between 13.17 - 13.17 £ per hour.
- An exciting opportunity has arisen for a
- Deputy Manager to join our retail team in
Altrincham . We are looking for an enthusiastic, motivated, and customer-focused individual to support the day-to-day operation of our busy charity shop.
- Job Title: Deputy Manager
- Permanent, 21 hours per week
- Salary: £13.17 per hour
- Job Role
- You will be responsible for covering the managers holidays and sickness, recruiting and managing volunteers, stock donations, Vinted sales, cash management gift Aid, administration tasks and communicating sales performance and guidance to the shop team, including key performance indicators and Gift aid whilst always working within Headway’s policies and procedures
- Ensure excellent customer experience and maintain high standards of shop presentation.
- Support and motivate volunteers to achieve shop goals.
- Assist with stock rotation, pricing, and merchandising.
- Lone Working is a possibility.
- What We’re Looking For
- A proactive and reliable team player with a passion for retail and community engagement.
- Charity retail experience is desirable but not essential – full training will be provided.
- Strong communication and organisational skills.
- Flexibility to cover additional hours during holidays.
- You must be confident in using digital systems (Microsoft 365)
As a staff member at Headway - the brain injury association you’ll have access the following range of benefits;
- Pension - You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% dependant on your contributions.
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for.
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
About us
Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries.
Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life.
Headway - the brain injury association is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve.
Through a combination of educational initiatives, community outreach, and personalised support, Headway - the brain injury association strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.
Embark on a fulfilling career with Headway - the brain injury association and join our compassionate team and contribute to our mission of rebuilding lives after brain injury.
Make a meaningful impact with Headway - the brain injury association, where every role plays a crucial part in empowering those on the path to recovery.
Headway - the brain injury association is registered with the Charity Commission for England and Wales (Charity no. 1025852) and the Office of the Scottish Regulator (Charity no.
Headway is a company limited by guarantee, registered in England no. 2346893.
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Deputy Manager in Altrincham employer: Headway
Headway Adolescent Resources is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both staff and the young people they care for. Located in Weston-super-Mare, employees benefit from flexible working arrangements, competitive pay, and opportunities for professional growth within a reputable organisation dedicated to making a positive impact in the lives of adolescents. With a strong commitment to safeguarding and a focus on holistic care, Headway fosters an environment where staff can thrive while helping young individuals achieve their best outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Altrincham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Headway, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Headway!
We think you need these skills to ace Deputy Manager in Altrincham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Headway, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Headway and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Headway that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Headway
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
