Support Navigator

As a Brain Injury Support Navigator, you will act as a key point of contact for individuals affected by brain injury across Coventry & Warwickshire.

Working closely with hospitals, rehabilitation services, families and partner organisations, you will provide person-centred support, signposting and information to help people access appropriate services and resources.

The role combines hospital outreach, enquiry-line support, partnership working and community engagement, ensuring individuals and families receive timely support throughout their recovery journey.

Key Responsibilities

Hospital & Community Support

• Build relationships with hospitals, rehabilitation units and healthcare professionals across Coventry & Warwickshire.
• Conduct regular visits to hospital and rehabilitation settings to promote Headway services.
• Meet with brain-injured individuals and their families to provide information, reassurance and practical guidance.
• Facilitate informal support meetings with patients and relatives during hospital stays.
• Assist with referrals into Headway services and external support organisations.
• Support families to access funding opportunities, legal support and community resources where appropriate.

Information, Advice & Guidance

• Manage enquiries received by telephone and email.
• Carry out initial assessments to identify individual needs and appropriate support pathways.
• Provide information, emotional support and guidance to people affected by brain injury.
• Signpost individuals to relevant services, including health, social care, welfare, legal and community-based support.

Partnership & Relationship Building

• Develop strong working relationships with healthcare professionals, social care teams and partner organisations.
• Promote Headway's services through presentations, events, hospital displays and networking opportunities.
• Work collaboratively with legal professionals and other specialist organisations to support service users.

Administration & Reporting

• Maintain accurate records, case notes and monitoring information.
• Produce reports, case studies and outcome data.
• Monitor referrals, enquiries and service activity using spreadsheets and databases.
• Contribute content for newsletters, promotional materials and social media

• Experience working within health, social care, advice and guidance, community services or a similar environment.
• Excellent communication, listening and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience supporting individuals facing challenging, emotional or traumatic circumstances.
• High standard of written English and report writing.
• Good IT skills, including Microsoft Word, Excel and database/spreadsheet systems.
• Ability to work independently and use initiative.
• Full UK driving licence and access to a vehicle insured for business use.
• Willingness to travel regularly throughout Coventry & Warwickshire.

Desirable

• Experience working with people affected by acquired brain injury, neurological conditions, disability or caring responsibilities.
• Knowledge of health and social care services across the local area.
• Understanding of the challenges faced by people living with brain injury and their families.
• Experience providing advice, information and signposting services.
• Knowledge of welfare benefits and support services.
• NVQ Level 3 in Adult Social Care (or equivalent).
• Level 3 Advice and Guidance qualification (or equivalent).
• Relevant degree or professional qualification.

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