At a Glance
- Tasks: Help customers book their dream holidays through phone, chat, and email.
- Company: Join Headwater Holidays, a leader in self-guided active travel with over 40 years of experience.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and employee travel discounts.
- Other info: Work in a diverse, inclusive environment with opportunities for career progression.
- Why this job: Be part of a passionate team that values your input and supports your growth.
- Qualifications: Sales experience and a love for travel are essential; strong communication skills are a must.
Headwater Holidays (part of Travelopia) specialises in self-guided active holidays, offering travellers the freedom to explore Europe and beyond at their own pace. With over 40 years of experience, we provide exceptional itineraries that immerse our customers in authentic local cultures and landscapes.
We are looking to hire a Sales Consultant to join our team! Reporting to the Customer Team Leader, you'll play a key role in delivering exceptional customer experiences across a range of sales and customer contact channels. This is a full-time, onsite position based in Northwich.
As part of our Sales team, you'll manage inbound and outbound sales enquiries via phone, live chat, email and other online channels, helping customers find and book their ideal holiday. Through excellent communication, tailored recommendations and outstanding service, you'll support customers throughout their booking journey while contributing to effective multi-channel sales activity. Guided by customer insight and performance data, we strive to ensure every interaction is engaging, timely, targeted and, above all, customer led.
What we’ll offer:
- Competitive base salary of £25,000–£26,500 per annum, with on-target earnings (OTE) of up to £33,000 per annum
- 25 days’ holiday plus bank holidays and your birthday off
- Charity or volunteering time off
- Parental leave and family-supportive policies
- Contributory pension plan and life insurance
- Employee travel benefits and discounts across retail partners
- The opportunity to be part of a certified B Corp, where your work is valued
- Career progression opportunities within a long-established brand with global backing
What you’ll do:
- Responding to inbound and outbound sales enquiries via phone, live chat and email, ensuring agreed service levels are met while delivering a warm, professional and reassuring customer experience.
- Creating tailored Headwater holiday packages for customers, including flights, ferries, rail travel, car hire, transfers and accommodation, while liaising with suppliers and internal teams before and after booking.
- Managing the customer journey from initial enquiry through to confirmed booking, building strong relationships and providing knowledgeable, confident support throughout.
- Handling live chat enquiries promptly and professionally, helping customers find the right holiday and progress their booking with confidence.
- Managing email enquiries in line with agreed service levels and quality standards, ensuring responses are accurate, informative and customer focused.
- Working collaboratively with internal departments to ensure holidays are booked, confirmed and progressed efficiently from initial lead through to completion.
- Consistently working towards and achieving individual and team sales targets while contributing to a positive and supportive team culture.
What you’ll bring:
- A conscientious and customer-focused individual with a genuine passion for travel, active holidays, and delivering exceptional customer service.
- A proven track record in sales, with the confidence, drive and motivation to achieve both individual and team targets.
- Excellent communication and interpersonal skills, including a professional telephone manner and the ability to build strong rapport with customers.
- A proactive and determined approach, with the ability to identify customer needs and confidently recommend suitable holidays.
- Strong attention to detail, with the ability to manage multiple enquiries and tasks accurately within a busy sales environment.
- Flexibility and a willingness to support wider business needs, including undertaking ad hoc tasks that contribute to a seamless customer experience.
- Knowledge of European destinations, travel logistics, flights, and rail travel would be beneficial.
- Experience using reservation systems, customer databases (CRM systems), and Microsoft Office applications, including Excel and Outlook, would be advantageous.
- Previous experience using GDS platforms such as Amadeus or Galileo would be a distinct advantage, although not essential.
We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: Talent@Travelopia.com
Sales Consultant in Northwich employer: Headwater Active Holidays
At Headwater Holidays, we pride ourselves on being an exceptional employer that values our employees' contributions and well-being. Located in Northwich, we offer a supportive work culture with competitive salaries, generous holiday allowances, and unique benefits such as charity time off and employee travel discounts. Join us to be part of a certified B Corp where your passion for travel can flourish, alongside ample opportunities for career progression within a globally backed brand.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Northwich
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Headwater Active Holidays who are looking for fresh talent for roles like Sales Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Headwater Active Holidays and give you a leg up for your Sales Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Sales Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Sales Consultant in Northwich
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Sales Consultant role at Headwater Active Holidays.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Sales Consultant position at Headwater Active Holidays.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Headwater Active Holidays.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Headwater Active Holidays's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Sales Consultant.
How to prepare for a job interview at Headwater Active Holidays
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Headwater Active Holidays.
