At a Glance
- Tasks: Support clients by handling enquiries and collaborating with teams to ensure satisfaction.
- Company: Join a market-leading organisation known for excellence in client care.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the voice of the company and make a real difference in client experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Join a Leading Business as a Client Care Advisor! Are you passionate about delivering exceptional customer service? Headturner Search is proud to be recruiting for a Client Care Advisor on behalf of a market-leading organization known for its commitment to excellence and client satisfaction.
About the Role: As a Client Care Advisor, you’ll play a vital role in supporting and delighting clients. From handling enquiries to collaborating with internal teams, you’ll be at the heart of ensuring client needs are met with efficiency and professionalism.
Key Responsibilities:
- Be the first point of contact for client enquiries, bookings, and report queries.
- Address client concerns promptly, escalating complex issues when necessary.
- Maintain a positive and professional approach to ensure outstanding client experiences.
- Support Account Managers by updating client details, preparing reports, and coordinating communications.
- Collaborate with internal teams to resolve client issues and continuously improve processes.
- Maintain accurate records of client interactions in the CRM system.
- Share insights from client interactions to drive continuous improvement.
- Participate in training to enhance your skills and product knowledge.
What We’re Looking For:
Essential Skills:
- Strong verbal and written communication skills.
- Excellent interpersonal abilities with a talent for building rapport.
Client Care Advisor employer: Headturner Search
At Headturner Search, we pride ourselves on fostering a vibrant work culture that prioritises exceptional client care and employee growth. As a Client Care Advisor, you will benefit from comprehensive training, collaborative teamwork, and a supportive environment that encourages professional development, all while being part of a market-leading organisation dedicated to excellence in service delivery.
