At a Glance
- Tasks: Manage and grow strategic customer relationships while developing new business opportunities.
- Company: Respected tech company known for innovation and exceptional staff retention.
- Benefits: Competitive salary, uncapped commission, hybrid working, and great perks.
- Other info: Enjoy a dynamic work environment with excellent career progression opportunities.
- Why this job: Join a supportive team and make a real impact in the tech industry.
- Qualifications: 3+ years in UCaaS, CCaaS, or cloud solutions with strong relationship-building skills.
Are you an experienced Senior level/ Account Manager who enjoys growing existing clients whilst winning new business in the fast-moving world of Saas - UCaaS, CCaaS, cloud and managed services? We're representing a highly respected, technology business with an outstanding reputation, exceptional staff retention and long track record of success delivering innovative communication and customer experience solutions to organisations across the UK. This is not a high-pressure, transactional sales environment. We're looking for a consultative, commercially astute relationship builder who can engage at senior stakeholder level, uncover complex business challenges and develop long-term customer partnerships.
Why Join?
- Established and financially secure technology business with solid track record of success
- Genuine innovation including AI, automation, analytics and customer experience solutions
- Existing account base provided, alongside new business opportunities
- Really long tenure in the sales team
- Supportive leadership team with a proven track record of internal progression
- Access to marketing, bid management, solution consultants, engineering, customer success and delivery teams
- Uncapped commission structure with strong earning potential
- Hybrid working with flexibility around customer-facing activity
The Role
You'll inherit a portfolio of existing customers while developing new revenue opportunities across cloud communications, contact centre, managed services, networking and associated technologies.
Key responsibilities include:
- Managing and growing strategic customer relationships
- Identifying upsell, cross-sell and expansion opportunities
- Developing new business opportunities across target sectors
- Leading customer meetings, workshops and solution discussions
- Building trusted advisor relationships with decision makers
- Working closely with technical and delivery teams to ensure successful outcomes
- Maintaining a healthy pipeline and accurate forecasting
What We’re Looking For
- 3 + years experience selling UCaaS, CCaaS, cloud or managed service solutions
- Experience with vendors such as Cisco or similar
- Proven ability to manage and grow customer accounts
- Strong consultative selling and relationship-building skills
- Experience handling complex, multi-stakeholder sales cycles
- Professional, proactive and customer-focused approach
- Full UK driving licence and willingness to visit customers
- Occasion office visits in Surrey after initial onboarding
Package
- £40-45,000 basic salary
- Uncapped commission (OTE £90,000+)
- Accelerated commission payments
- PMI
- Pension scheme
- Life assurance
- Bike to Work scheme
- Discounts and benefits platform
- 24 days holiday plus bank holidays (increasing with service)
If you're looking for a role where you'll be trusted to build relationships, supported by a strong technical team and rewarded for growing long-term customer value, we'd love to hear from you.
Locations
Senior Account Manager – Tech in Ashford, Surrey employer: Headliners Recruitment
Join a highly respected technology business in Surrey, known for its exceptional staff retention and innovative solutions in the SaaS sector. With a supportive leadership team and a strong focus on employee growth, you'll enjoy a flexible hybrid working environment, an uncapped commission structure, and access to a wealth of resources to help you succeed in building long-term customer partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager – Tech in Ashford, Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the tech industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their customer base and think about how you can add value. When you walk in (or log on), show them you’re not just another candidate – you’re the one who can help them grow their business.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience and how it relates to the role. Think about your past successes in managing accounts and winning new business, and be ready to share specific examples that highlight your consultative selling skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Account Manager – Tech in Ashford, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Account Manager role. Highlight your experience in UCaaS, CCaaS, and cloud solutions, as well as any consultative selling you've done.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships and grown accounts in the past, and show your enthusiasm for joining our innovative team.
Showcase Your Achievements:Quantify your successes! Whether it's revenue growth or client retention rates, we want to see numbers that demonstrate your impact. This will help us understand the value you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Headliners Recruitment
✨Know Your Stuff
Make sure you’re well-versed in UCaaS, CCaaS, and cloud solutions. Brush up on the latest trends and innovations in the tech space, especially those related to customer experience. This will not only show your expertise but also your genuine interest in the field.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained relationships with clients. Think about specific instances where you’ve identified upsell or cross-sell opportunities. This is crucial for a consultative role, so be ready to discuss your approach to nurturing long-term partnerships.
✨Understand Their Business
Research the company you’re interviewing with. Understand their products, services, and market position. Be prepared to discuss how you can contribute to their success, particularly in managing existing accounts and developing new business opportunities.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the industry. Inquire about their current challenges, the team dynamics, and how they measure success in this position. This shows you’re not just interested in the job, but also in how you can make a real impact.
