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For Companies At a Glance
- Tasks: Manage a global ecommerce platform and optimise the online customer journey.
- Company: Join a growing premium brand in the luxury lifestyle sector.
- Benefits: Enjoy a competitive salary, hybrid work options, and great perks.
- Why this job: Make an impact in a dynamic environment while collaborating with creative teams.
- Qualifications: Experience in UX, website development, and ideally with luxury brands.
- Other info: This is a full-time, mid-senior level role based in Henley-on-Thames.
The predicted salary is between 42000 - 70000 £ per year.
Are you a website and ecommerce specialist with a flair for digital optimisation and an interest in luxury lifestyle brands? This is a fantastic opportunity to join a growing premium brand.
The Role
This is a hands-on and strategic opportunity to manage a high-performing ecommerce platform across international markets. You'll be responsible for delivering a best-in-class online customer journey, optimising site functionality, and supporting marketing and CRM activity. This pivotal role involves close collaboration with internal teams and external partners to support global growth.
Key Responsibilities
- Manage day-to-day operations of the global ecommerce site: building, maintaining and improving product, campaign, and landing pages
- Optimise site performance including cart functionality, navigation, and customer account areas
- Support email marketing and CRM workflows, including deployment and automation
- Collaborate on UX improvements and new digital functionality
- Oversee data accuracy across Shopify and other integrated platforms
- Lead A/B testing and performance reporting
- Support the rollout of new regional/localised sites
About You
- Strong understanding of UX, on-site merchandising and conversion optimisation
- Experience delivering website development projects with internal and external teams
- Strong organisational skills and commercial mindset
- Ideally experience working with premium, or luxury consumer brands
Great brand, excellent benefits, and exciting career opportunity as well as the chance to make your mark with a growing brand.
Global CRM / Loyalty Manager employer: Headliners Recruitment - specialists in Marketing & Digital Recruitment
Contact Detail:
Headliners Recruitment - specialists in Marketing & Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CRM / Loyalty Manager
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and CRM, especially within the luxury sector. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the brand.
✨Tip Number 2
Network with professionals in the luxury eCommerce space. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised customer journeys or improved site functionality in previous roles. Having concrete metrics or outcomes to share will make your experience more compelling.
✨Tip Number 4
Research the company’s current eCommerce strategies and identify areas for potential improvement. Bringing these insights to your conversation can showcase your proactive approach and strategic thinking.
We think you need these skills to ace Global CRM / Loyalty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce and digital marketing. Focus on your achievements in optimising online customer journeys and managing ecommerce platforms, especially if you've worked with luxury brands.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury lifestyle sector and detail how your skills align with the responsibilities of the Global CRM / Loyalty Manager role. Mention specific examples of past successes in similar positions.
Showcase Your Technical Skills: Emphasise your familiarity with tools like Shopify and your experience in A/B testing and performance reporting. Highlight any technical skills that demonstrate your ability to manage and optimise ecommerce platforms effectively.
Highlight Collaboration Experience: Since the role involves working closely with internal teams and external partners, provide examples of successful collaborations in your previous roles. This will show your ability to work in a team-oriented environment.
How to prepare for a job interview at Headliners Recruitment - specialists in Marketing & Digital Recruitment
✨Showcase Your E-commerce Expertise
Make sure to highlight your experience with e-commerce platforms, especially if you've worked with Shopify or similar systems. Be prepared to discuss specific projects where you improved site functionality or customer journeys.
✨Demonstrate Your Understanding of UX
Since the role involves optimising user experience, come ready to share examples of how you've enhanced UX in previous roles. Discuss any A/B testing you've conducted and the results that followed.
✨Prepare for Collaboration Questions
This position requires working closely with various teams. Think of examples where you've successfully collaborated with marketing, design, or technical teams to achieve a common goal, and be ready to discuss these experiences.
✨Express Your Passion for Luxury Brands
Given the focus on premium brands, convey your enthusiasm for luxury lifestyle products. Share any relevant experiences or insights that demonstrate your understanding of this market and its customers.
