At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for colleagues across the UK.
- Company: Join a dynamic team at Headland Archaeology, committed to inclusivity and diversity.
- Benefits: Enjoy competitive pay, 30 days leave, and ongoing training opportunities.
- Other info: Great opportunities for professional growth and a positive work culture.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Experience in IT support and a passion for problem-solving are essential.
The predicted salary is between 26238 - 29953 £ per year.
We're looking for an enthusiastic, customer-focused IT Support Analyst to join our IT team. You'll provide first‑line support to colleagues across the UK, helping them get the most from their devices, applications, and cloud services. This role is ideal for someone who enjoys practical, hands‑on IT work, including configuring laptops and mobile devices, deploying software, resolving technical issues, and supporting users. You'll also have opportunities to develop your skills in Microsoft 365, endpoint management, cybersecurity, and cloud technologies.
The role supports over 240 colleagues across multiple UK offices and field-based project teams. This is an excellent opportunity to join a supportive team, build valuable technical experience, and develop your IT career. If you enjoy solving problems, supporting people, and working with technologies such as Microsoft 365, Intune, and Entra ID, this is a great opportunity to grow your career.
- Deliver first‑line support for hardware, software, network, and end‑user issues via ticketing system, email, phone, and in person
- Troubleshoot and resolve technical issues across Windows, macOS/iOS, and Android platforms
- Support Microsoft 365 applications including SharePoint, Teams, OneDrive, Outlook, and Exchange Online
- Configure, deploy, and support laptops, desktops, mobile devices, and peripherals, including user profiles, device setup, and password resets
- Perform device builds, imaging, and Out-of-Box Experience (OOBE) setups
- Manage user onboarding, account creation, permissions, and access via Active Directory and Entra ID
- Support mobile device management platforms such as Intune, JAMF, and Samsung Knox
- Assist with software installation, updates, patching, and system maintenance activities
- Maintain accurate records and documentation within our IT Service Management (ITSM) platform
- Support the full IT asset management lifecycle, from procurement and deployment to reconciliation, withdrawal, and sustainable disposal
- Monitor device compliance, security controls, and adherence to IT policies
- Escalate complex issues appropriately and collaborate with senior IT colleagues and third‑party suppliers
- Deliver excellent customer service by keeping users informed throughout the resolution process
- Support business continuity, backup, disaster recovery, and change management activities
- Contribute to continuous improvement initiatives that enhance IT support services across the organisation
Essential skills
- Experience providing IT support in a professional environment
- A solid understanding of IT support principles and troubleshooting methodologies
- Knowledge of Windows operating systems, macOS/iOS, and Android platforms
- Experience supporting Microsoft 365, SharePoint, Entra ID, and Active Directory
- Familiarity with IT ticketing systems and remote support tools
- Hands‑on experience deploying and supporting laptops, mobile phones, and tablets
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN technologies
- Knowledge of IT security best practices and endpoint protection
- Strong communication and customer service skills with a calm, helpful manner
- Ability to prioritise workload, manage multiple tasks, and meet deadlines
- Confidence preparing procedures, documentation, and delivering user training
- A positive, proactive, and collaborative approach to problem‑solving
Desirable skills
- Knowledge of Deltek Project Management and Accounting systems
- Experience with Datto cloud services
- Familiarity with Azure and AWS cloud platforms
- Experience with Microsoft Power BI, Power Automate, and other Power Platform tools
- Relevant IT certifications such as Microsoft Fundamentals, CompTIA A+, Network+, Security+, or ITIL
- An interest in scripting or automation to improve efficiency and support digital transformation
- Experience working with distributed or multi‑site organisations
Benefits
- Competitive paid subsistence when applicable
- Employee Assistance Programme (advice on finance, mental health etc)
- Ongoing regular training in various areas e.g. Health & Safety, Technical areas and transferable skills
- Time off in lieu of time worked above standard hours or overtime paid
- Annual profit discretionary bonus & performance‑related bonus schemes, T&Cs apply
- Annual pay review
- 30 days annual leave, rising based on service length
- Extra annual leave purchase scheme
- 5%-6% employer contribution to pension scheme
- Income Protection Policy, after a year with Headland
- Life Assurance Policy, insuring you 4 times your annual salary, after a year with Headland
- Regular performance, wellbeing & professional development check‑ins
- Referral scheme with generous fee
- A support group of 30+ Mental Health First Aiders
- Regular offers through RSK Group (e.g. Tastecard, Gym membership discount, Holidays and Entertainment)
- Cycle to work scheme
As part of our commitment to fair and inclusive recruitment, our Applicant Tracking System removes certain identifying information from applications during the initial screening stage. This allows hiring managers to focus on candidates’ skills, experience, and suitability for the role, helping to reduce the potential for unconscious bias and ensuring a more objective recruitment process. You must have the right to work in the UK without restrictions. Proof of eligibility will be required prior to your commencement. Headland is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Headland Archaeology is committed to creating an inclusive recruitment process. If you have a disability or need any adjustments to enable you to take part in the interview, we can make suitable arrangements.
IT Support Analyst employer: Headland Archaeology
Headland Archaeology is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration in the field of archaeological illustration. With competitive pay and comprehensive benefits, including annual leave and bonuses, employees are encouraged to grow through ongoing training and development opportunities. Working in Cleckheaton provides a unique chance to contribute to meaningful projects while being part of a supportive team dedicated to excellence in archaeology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Headland Archaeology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Headland Archaeology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Headland Archaeology!
✨Direct Apply to Headland Archaeology
Let's not forget to apply directly through the Headland Archaeology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Headland Archaeology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Headland Archaeology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Headland Archaeology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
