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- Tasks: Assist customers via calls, emails, and chats while resolving their inquiries.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy no weekends, generous holidays, and exclusive discounts.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Experience a Christmas shutdown and one paid volunteering day each year.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a dedicated and professional Contact Centre Customer Service Specialist to join our dynamic team. The ideal candidate will have a passion for providing exceptional customer service, managing customer inquiries, and resolving issues efficiently. As a key member of the contact centre, you will be responsible for answering customer calls, emails, and chat inquiries, offering solutions, and ensuring an outstanding customer experience at every touchpoint.
Key Responsibilities:
- Respond to customer queries in a timely and accurate manner via the telephone, email and letter.
- Identify, assess, and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction.
- Maintain in-depth knowledge of the company's products, services, policies, and procedures to effectively assist customers.
- When appropriate, suggest additional products or services to customers to enhance their experience.
- Capture customer feedback and relay any trends, issues, or suggestions to management for further improvement.
- Meet and exceed key performance indicators (KPIs) related to call handling, customer satisfaction, response times, and resolution rates.
Skills Required:
- Strong team player with a collaborative approach.
- Good communication skills - written and verbal.
- Attention to detail and time management - able to prioritise.
- Demonstrate role model behaviours, best practice.
Benefits:
- Colleague discount.
- Generous pension scheme.
- No Weekends, Bank Holidays or Evenings.
- Competitive Pay.
- Christmas shutdown.
- Access to online portal offering exclusive discount on retailers.
- Free Parking.
- Electric charging points (site specific).
- 33 days holiday (including bank holidays).
- Life assurance.
- 1 paid volunteering day a year.
Customer Service Specialist employer: Headlam Group plc
Contact Detail:
Headlam Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with our products and services before applying. Understanding what we offer will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Service Specialist, you'll need to convey information clearly and effectively, so consider role-playing common customer scenarios with a friend.
✨Tip Number 3
Research common customer service challenges and think about how you would handle them. Being prepared with examples of how you've resolved issues in the past can set you apart during the interview.
✨Tip Number 4
Showcase your teamwork skills. We value collaboration, so be ready to discuss how you've worked effectively in a team environment and contributed to achieving common goals.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you managed inquiries or resolved issues, and include specific examples of how you enhanced customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in the Customer Service Specialist role and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on key skills such as communication, attention to detail, and teamwork. Provide examples of how you've demonstrated these skills in previous roles, especially in a contact centre environment.
Showcase Your Knowledge: Demonstrate your understanding of the company's products and services in your application. This shows that you have done your research and are genuinely interested in contributing to their team.
How to prepare for a job interview at Headlam Group plc
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing exceptional service.
✨Know the Company Inside Out
Before the interview, take the time to research the company’s products, services, and values. Being knowledgeable about what they offer will not only impress the interviewer but also help you answer questions more effectively and suggest relevant solutions.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may be discussed during the interview. Think about how you would handle difficult customers or resolve complaints, and be ready to share your thought process and problem-solving skills.
✨Highlight Teamwork and Communication Skills
As a Customer Service Specialist, teamwork and communication are key. Be prepared to discuss how you’ve collaborated with colleagues in the past and how you ensure clear communication with customers. This will show that you can work well within a team and provide a seamless customer experience.
