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- Tasks: Help customers with tech issues and provide solutions while ensuring they leave happy.
- Company: Join a leading tech company in Athens, supporting top brands in consumer electronics.
- Benefits: Enjoy relocation support, competitive salary, and extra bonuses throughout the year.
- Why this job: Dive into the tech world, enhance your skills, and work in a vibrant team culture.
- Qualifications: Fluent in Spanish and English, with strong communication and sales skills preferred.
- Other info: Experience living in Greece while working in a dynamic customer support role!
The predicted salary is between 24000 - 36000 £ per year.
Spanish Customer Support Technical Support Opportunities in Athens, Greece
Position: Spanish Customer Support / Spanish Technical Support
Location: Athens, Greece
Our client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world’s tech leaders!
A great opportunity if you wish to experience working in the world of computer software, consumer electronics, personal computers, and online platforms, grab this chance to join the Customer Service & Support Team, in order to support customers.
What you will do:
- Identify customers’ needs and deliver appropriate solutions, including sales.
- Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner.
- Assist customers to place an order and related issues.
- Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
- Turn every customer into a happy customer!
- Exchange ideas and solutions with your colleagues!
What you will bring:
- Fluent Spanish and English.
- Excellent communication skills.
- Sales experience with consumer products and services will be an asset.
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic soul with the communication skills that match.
- A positive and adventurous attitude.
- A sponge that is willing to soak up all the knowledge and experience we offer.
On offer:
- Complete support to help you ease your relocation to Greece (client provides flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you).
- Competitive monthly salary + 2 extra salaries per year
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Spanish Customer Service & Technical Support Greece Athens employer: Headhunt International
Contact Detail:
Headhunt International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Customer Service & Technical Support Greece Athens
✨Tip Number 1
Make sure to highlight your bilingual skills in Spanish and English during the interview. Being fluent in both languages is crucial for this role, so be prepared to demonstrate your proficiency.
✨Tip Number 2
Familiarize yourself with common technical issues related to consumer electronics and online platforms. This will help you troubleshoot effectively and show that you're proactive about understanding the products you'll support.
✨Tip Number 3
Prepare examples of how you've turned unhappy customers into satisfied ones in previous roles. This will showcase your problem-solving skills and your ability to handle customer inquiries with empathy.
✨Tip Number 4
Research the company and its products thoroughly. Understanding their offerings will not only help you answer questions but also demonstrate your genuine interest in the position and the company.
We think you need these skills to ace Spanish Customer Service & Technical Support Greece Athens
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both Spanish and English. This is crucial for the role, so mention any relevant experiences where you utilized these languages.
Showcase Customer Service Experience: Detail your previous customer service roles, especially those involving technical support or sales. Use specific examples to demonstrate how you effectively resolved customer issues.
Demonstrate Technical Proficiency: Include any technical skills or experiences that relate to troubleshooting and resolving customer inquiries. Mention your familiarity with consumer electronics and online platforms.
Express Your Enthusiasm: Convey your positive attitude and willingness to learn. Share why you are excited about the opportunity to work in Athens and how you can contribute to turning customers into happy ones.
How to prepare for a job interview at Headhunt International
✨Showcase Your Language Skills
Since fluency in Spanish and English is crucial for this role, make sure to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Highlight Your Technical Knowledge
Be prepared to discuss your technical skills and experiences. Familiarize yourself with common issues related to consumer electronics and online platforms, as well as how you would troubleshoot them.
✨Emphasize Empathy and Communication
This position requires excellent communication skills and an empathetic approach. Share examples from your past experiences where you successfully resolved customer issues by understanding their needs and providing tailored solutions.
✨Prepare for Sales-Related Questions
Since sales experience is a plus, be ready to discuss your previous sales roles. Think of specific instances where you turned a potential issue into a sales opportunity, showcasing your ability to meet customer needs while driving sales.
