Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support key accounts with excellent customer service and manage import/export processes.
- Company: Join a dynamic team in a leading freight agency.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Be part of a proactive team making a real impact in global trade.
- Qualifications: Strong communication skills and experience in a commercial environment preferred.
- Other info: Great chance to develop your career in a fast-paced industry.
The predicted salary is between 25000 - 35000 £ per year.
This is a key role within the Key Accounts Team to maintain excellent customer service for all of the Key Accounts allocated customers. You will be expected to be proactive in the role and maintain and develop business communication; close team working is key.
Accountabilities:
- Maintain consistent levels of accuracy in data records on all systems used in the role
- Maintain productivity at or above agreed levels
- Ensure all costs due to errors and those made but avoided are reported to the Operations Manager
- Work as a team to demonstrate excellence in all aspects of the team's overarching purpose: to provide consistent, excellent levels of service to external sales and our agents across the globe
- Demonstrate Freight Agency's core values at all times
Key Responsibilities:
- Deal with customer queries via telephone/email
- Monitor and maintain shared inbox
- Undertake customer bookings and input data into CargoWise and other systems
- Liaise with Customers, sub-contractors, Suppliers and agents
- Check and send customer documentation
- Produce bills of lading
- Provide bill of lading instructions
- Carry out any other reasonable duties required by the business
- Network and undertake research, where necessary, to keep ahead of competition
- Persuade customers our high service levels will satisfy their requirements in terms of quality, service and price
- Interpret and manage customer requirements speaking with clients to understand, anticipate and meet their needs
Essential Attributes:
- Excellent service ethic
- Pro-active and motivated with the ability to turn negatives into positives
- Strong desire to satisfy customer needs and achieve results
- Pro-active and positive attitude - always looking for ways to improve
- Conscientious, hard-working and self-disciplined
- Willingness and ability to be flexible
- Active team player
Competencies:
- Excellent negotiation skills and the ability to overcome difficulties
- Ability to manage own workload and prioritise tasks
- Good IT skills with a good knowledge of Microsoft Word, PowerPoint, Excel and Outlook
- Work effectively and calmly under pressure
- Ability to work on own initiative
- Ability to work to deadlines/targets for self and others
- Ability to multitask with a willingness to learn and cross over commercial teams, if and when required
- Highly self-motivated
- Excellent communication skills (both verbal and written)
- Excellent organizational skills
- Attention to detail
Qualifications:
- A good level of education in Maths & English
- Industry-related qualifications as agreed with your line manager
- Previous experience of working in a commercial environment or in a similar position is required
- Experience of working in import/export freight forwarding would be a distinct advantage
Locations
Import Export Administrator in Bradford, Devon employer: Headford Group
Contact Detail:
Headford Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Export Administrator in Bradford, Devon
✨Tip Number 1
Networking is key! Get out there and connect with people in the import/export industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with friends or family to get comfortable handling queries and providing excellent service.
✨Tip Number 3
Show off your organisational skills! When you get the chance to interview, bring examples of how you've managed workloads and prioritised tasks in the past. This will demonstrate your ability to handle the fast-paced environment of import/export.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and how you embody our core values in your application.
We think you need these skills to ace Import Export Administrator in Bradford, Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Import Export Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our Key Accounts Team!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to showcase your ability to handle customer queries effectively!
Highlight Your Proactivity: We love proactive team players! In your application, share examples of how you've taken initiative in previous roles. This will show us that you’re not just waiting for tasks but are ready to jump in and make things happen.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Headford Group
✨Know Your Stuff
Before the interview, make sure you understand the import/export industry and the specific role of an Import Export Administrator. Brush up on key terms, processes, and any software mentioned in the job description, like CargoWise. This will show your potential employer that you're serious and well-prepared.
✨Show Off Your Customer Service Skills
Since this role is all about maintaining excellent customer service, be ready to share examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations where you turned a negative into a positive, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Spirit
This position requires close teamwork, so be prepared to discuss how you work effectively with others. Share stories that highlight your ability to collaborate, communicate, and support your teammates. Mention any experience you have in a similar environment to reinforce your fit for the team.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.