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- Tasks: Lead client programmes, manage relationships, and drive service performance.
- Company: Join Lorien, an award-winning tech and talent solutions specialist.
- Benefits: Hybrid work, high autonomy, and opportunities for career growth.
- Other info: Dynamic environment with exposure to senior stakeholders and growth opportunities.
- Why this job: Make a real impact by leading key accounts and tackling complex challenges.
- Qualifications: Senior experience in RPO/MSP, strong stakeholder management, and leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Coventry & Manchester (hybrid, with regular on-site presence at both sites)
Lorien is looking for an experienced Client Services Manager to lead a key client programme, overseeing service delivery and stakeholder engagement across RPO and MSP. This is a senior, consultative role with a strong commercial and growth focus ideal for someone who enjoys building trusted relationships, leading teams, and improving service performance.
What you’ll be doing
- Take ownership for client relationship management, delivery performance and account development.
- Lead and develop an on-site account team, driving high performance and service.
- Build strong senior stakeholder relationships and act as an escalation.
- Ensure delivery against KPIs/SLAs and drive continuous improvement across the service.
- Identify and convert growth opportunities across the account (retention, expansion and new service lines).
- Maintain oversight of commercial performance (financial forecasting / budget awareness).
Location / travel
This role requires regular on-site presence 2–3 days per week, travelling between Coventry and Manchester. Travel between sites is essential.
What we’re looking for
- Senior experience within RPO/MSP programmes.
- Strong senior stakeholder management skills, with credibility at exec level.
- Confident people leadership.
- Commercial mindset able to identify and deliver account growth opportunities.
- Comfortable working autonomously in a fast-paced, change-driven client environment.
- Experience managing change within a client account and influencing across internal/external stakeholders.
Why Apply?
- Opportunity to lead a strategically important account.
- High trust, high autonomy environment.
- Exposure to senior stakeholders and complex client challenges.
- Clear scope to grow the account and progress your career.
Lorien is an award-winning technology, digital, and professional talent solutions specialist part of Impellam Group, one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people‑first culture, Impellam delivers inclusive, future‑focused workforce solutions that help organisations secure mission‑critical skills and achieve long‑term growth.
Client Services Manager in Coventry employer: HeadFirst
Contact Detail:
HeadFirst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in client services.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to engage directly with us. It shows you're serious about joining the team!
We think you need these skills to ace Client Services Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Services Manager role. Highlight your experience in RPO/MSP programmes and showcase your senior stakeholder management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service performance in the past. We love a good story!
Showcase Your Commercial Mindset: In your application, don’t forget to mention your ability to identify growth opportunities. We’re looking for someone who can drive account development, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at HeadFirst
✨Know Your Client Inside Out
Before the interview, do your homework on the company and its clients. Understand their business model, recent news, and challenges they face in the RPO/MSP space. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed senior stakeholders in the past. Be ready to discuss specific situations where you built trust and resolved conflicts. This is crucial for a role that requires strong relationships at the executive level.
✨Highlight Your Commercial Acumen
Think about times when you've identified growth opportunities or improved service performance. Be prepared to share these experiences, as the role demands a commercial mindset. Use metrics or KPIs to quantify your successes and make your case stronger.
✨Demonstrate Your Leadership Style
As a Client Services Manager, you'll be leading teams. Reflect on your leadership style and prepare to discuss how you motivate and develop your team. Share examples of how you've driven high performance and fostered a positive work environment.