At a Glance
- Tasks: Lead a new workforce solutions programme and manage client relationships.
- Company: Dynamic company focused on innovative workforce solutions.
- Benefits: Generous leave, flexible benefits, and employee discounts.
- Other info: Hybrid role with travel across the UK and Ireland, promoting inclusivity.
- Why this job: Be at the forefront of a groundbreaking programme and make a real impact.
- Qualifications: Experience in staffing, strong stakeholder management, and resilience under pressure.
The predicted salary is between 70000 - 90000 £ per year.
Location: London (Hybrid + UK Travel).
Are you looking for an opportunity to support building and embedding a programme from day one? We’re hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client.
The Role
As Client Services Manager, you’ll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan of a first‑generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW. This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations.
Key Responsibilities
- Support the build and embedding of the programme from day one
- Be the day‑to‑day face of the programme across all levels of stakeholders within the business
- Support implementation and ongoing optimisation of the solution
- Manage supplier performance and governance
- Deliver against KPIs and commercial objectives
- Support and contribute to team development
- Act as an escalation point for client issues
- Identify and support growth opportunities
- Visit client sites regularly across UK (3–4 days per week)
What We’re Looking For
- Experience within the staffing sector (MSP, RPO, workforce solutions)
- Strong stakeholder management skills
- Experience supporting complex or multi‑site accounts
- Supplier management experience
- Commercial awareness
- Resilient, adaptable and comfortable working under pressure
- Ability to manage change and evolving priorities
- Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable
Benefits
- Generous annual leave including birthday off and paid volunteering day
- Pension and life assurance
- Employee Assistance Programme and Calm app
- Flexible benefits including private medical, dental, healthcare cash plan and critical illness options
- Employee discounts platform
- Additional options including health assessments, travel insurance and EV scheme
We welcome applications from individuals of all backgrounds, experiences, and perspectives. We are an equal opportunities employer and do not discriminate based on race, ethnicity, nationality, sex, gender identity or reassignment, sexual orientation, religion or belief, disability, age, marital or civil partnership status, pregnancy or maternity, or any other protected characteristic. We are proud to be part of the Disability Confidence scheme and are committed to ensuring an inclusive recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know and we will endeavour to support you.
Client Services Manager in London employer: HeadFirst Group
As a Client Services Manager in our London office, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. With generous benefits such as additional annual leave, flexible working options, and a commitment to diversity, we empower our team members to excel while making a meaningful impact on our global client’s workforce solutions programme. Join us to be part of an innovative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at HeadFirst Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at HeadFirst Group.
We think you need these skills to ace Client Services Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at HeadFirst Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to HeadFirst Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at HeadFirst Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to HeadFirst Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at HeadFirst Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with HeadFirst Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at HeadFirst Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact HeadFirst Group and how you would contribute to adapting HR strategies.
