At a Glance
- Tasks: Manage client relationships and oversee service delivery across the UK.
- Company: Join Guidant Global, a leader in workforce solutions with a focus on inclusivity.
- Benefits: Enjoy generous leave, flexible benefits, and a supportive work environment.
- Other info: Hybrid role with travel, offering excellent career development prospects.
- Why this job: Make a real impact by optimising client services and driving growth opportunities.
- Qualifications: Experience in staffing and strong stakeholder management skills required.
The predicted salary is between 50000 - 65000 £ per year.
As Client Services Manager, you’ll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan for a first‑generation Managed Services Provider (MSP) in the UK, with plans to transition to a broader workforce model that includes Recruitment Process Outsourcing (RPO) and Statement of Work (SOW). This is a hybrid role based in our London office, involving regular weekly travel to various locations across the UK and Ireland.
Key responsibilities
- Support the development and implementation of the program from day one
- Serve as the day‑to‑day point of contact for the program for all stakeholders across the organization
- Support the implementation and ongoing optimisation of the solution
- Manage supplier performance and governance
- Meet KPIs and commercial objectives
- Support and contribute to team development
- Serve as a point of contact for client issues
- Identify and support growth opportunities
- Visit client sites regularly throughout the UK (3–4 days a week)
What we’re looking for
- Experience in the staffing industry (MSP, RPO, workforce solutions)
- Strong stakeholder management skills
- Experience supporting complex or multi‑site accounts
- Experience in supplier management
- Commercial awareness
- Resilient, adaptable, and able to work well under pressure
- Ability to manage change and shifting priorities
- Experience in the engineering, facilities management, manufacturing, logistics, or related fields is preferred
Why join Guidant Global?
- Generous annual leave, including a day off on your birthday and a paid volunteer day
- Pension and life insurance
- Employee Assistance Program and Calm app
- Flexible benefits, including private medical, dental, healthcare cash plan, and critical illness coverage
- Employee discount platform
- Additional options, including health assessments, travel insurance, and an EV program
Equal Opportunity
We welcome applications from individuals of all backgrounds, experiences, and perspectives. We are an equal‑opportunity employer and do not discriminate on the basis of race, ethnicity, nationality, sex, gender identity or reassignment, sexual orientation, religion or belief, disability, age, marital or civil partnership status, pregnancy or maternity, or any other protected characteristic. We are proud to be part of the Disability Confidence scheme and are committed to ensuring an inclusive recruitment process. If you need any reasonable accommodations during the application or interview process, please let us know and we will do our best to assist you.
Client Services Manager employer: HeadFirst Group
At Guidant Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Client Services Manager in our London office, you will benefit from generous annual leave, flexible benefits, and a strong commitment to employee development, all while enjoying the excitement of hybrid working and travel across the UK. Join us to be part of a forward-thinking team dedicated to delivering exceptional service and driving meaningful change in the staffing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at HeadFirst Group!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at HeadFirst Group.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at HeadFirst Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to HeadFirst Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at HeadFirst Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to HeadFirst Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at HeadFirst Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with HeadFirst Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at HeadFirst Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact HeadFirst Group and how you would contribute to adapting HR strategies.
