At a Glance
- Tasks: Lead client relationships and ensure top-notch service delivery across multiple locations.
- Company: Join HeadFirst B.V., a dynamic company focused on innovative workforce solutions.
- Benefits: Enjoy generous leave, flexible benefits, and a supportive work environment.
- Other info: Hybrid role with travel across the UK and Ireland, offering excellent career development.
- Why this job: Make a real impact by optimising client services and driving growth opportunities.
- Qualifications: Experience in staffing, strong stakeholder management, and resilience under pressure.
The predicted salary is between 50000 - 65000 £ per year.
As Client Services Manager, you’ll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan of a first‑generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW. This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations.
Key Responsibilities
- Support the build and embedding of the programme from day one
- Be the day‑to‑day face of the programme across all levels of stakeholders within the business
- Support implementation and ongoing optimisation of the solution
- Manage supplier performance and governance
- Deliver against KPIs and commercial objectives
- Support and contribute to team development
- Act as an escalation point for client issues
- Identify and support growth opportunities
- Visit client sites regularly across UK (3–4 days per week)
What We’re Looking For
- Experience within the staffing sector (MSP, RPO, workforce solutions)
- Strong stakeholder management skills
- Experience supporting complex or multi‑site accounts
- Supplier management experience
- Commercial awareness
- Resilient, adaptable and comfortable working under pressure
- Ability to manage change and evolving priorities
- Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable
Benefits
- Generous annual leave including birthday off and paid volunteering day
- Pension and life assurance
- Employee Assistance Programme and Calm app
- Flexible benefits including private medical, dental, healthcare cash plan and critical illness options
- Employee discounts platform
- Additional options including health assessments, travel insurance and EV scheme
We welcome applications from individuals of all backgrounds, experiences, and perspectives. We are an equal opportunities employer and do not discriminate based on race, ethnicity, nationality, sex, gender identity or reassignment, sexual orientation, religion or belief, disability, age, marital or civil partnership status, pregnancy or maternity, or any other protected characteristic. We are proud to be part of the Disability Confidence scheme and are committed to ensuring an inclusive recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know and we will endeavour to support you.
Client Services Manager employer: HeadFirst B.V.
At HeadFirst B.V., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where you can thrive, supported by generous benefits such as flexible working arrangements, extensive annual leave, and a commitment to employee well-being. With ample opportunities for professional growth and development, particularly in the staffing sector, we are dedicated to empowering our team members to achieve their career aspirations while making a meaningful impact across multiple client sites in the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the staffing sector and let them know you're on the hunt for a Client Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their approach to client services and think about how your experience aligns with their needs. We want you to shine when you get that chance to chat!
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Share specific examples of how you've built relationships and managed expectations in previous roles. This will demonstrate your fit for the Client Services Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Manager. Highlight your experience in stakeholder management and any relevant achievements in the staffing sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Share specific examples of how you've supported complex accounts and managed supplier performance in the past.
Showcase Your Adaptability:In your application, emphasise your resilience and ability to manage change. We love candidates who can thrive under pressure and adapt to evolving priorities, so don’t hold back on sharing those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at HeadFirst B.V.
✨Know Your Stakeholders
As a Client Services Manager, you'll be dealing with various stakeholders. Do your homework on the company and its key players. Understand their roles and how they fit into the bigger picture. This will help you build rapport and demonstrate your commitment to the role.
✨Showcase Your Experience
Highlight your experience in the staffing sector, especially with MSP and RPO models. Be ready to discuss specific examples of how you've managed complex accounts or improved supplier performance. This will show that you have the practical knowledge needed for the job.
✨Demonstrate Resilience
The role requires someone who can handle pressure and adapt to changing priorities. Prepare to share instances where you've successfully navigated challenges or changes in your previous roles. This will illustrate your resilience and adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current projects, challenges, and future goals. This not only shows your interest but also gives you valuable insights into how you can contribute to their success as a Client Services Manager.
