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For Companies At a Glance
- Tasks: Engage with clients, manage appointments, and ensure a stellar salon experience.
- Company: Join Head South Hair, a vibrant salon in Battersea known for its exceptional client service.
- Benefits: Earn £12.50/hour, enjoy performance bonuses, and access exclusive discounts and events.
- Why this job: Work with A-list clients, develop your career, and be part of a modern, inclusive team.
- Qualifications: Must have customer service experience, strong communication skills, and a passion for beauty.
- Other info: Position requires early starts; applicants must live within 30 minutes walking distance.
Head South Hair are looking for a motivated and enthusiastic Client Success Host - Receptionist to join our Client Experience Team at our salon located in the heart of Battersea on Northcote Road. The ideal candidate will have a passion for the beauty industry, a commitment to deliver excellent customer service, and the ability to thrive in a dynamic salon environment.
This is a TIME-SENSITIVE POSITION, you will be required to open the Salon at 8:40 am - Applicants MUST live within a 30-minute walking distance or 20 mins commuting time. Availability to work FULL SHIFT on Thursdays, Fridays and Saturdays is required. Part-time 3 to 4 days a week. Previous experience or knowledge in the hairdressing/beauty industry is desirable.
What we offer:
- £12.50 an hour plus incentive schemes based on performance.
- Performance bonus scheme - up to 10% of annual salary.
- Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
- Referral program - up to £500 cash bonus.
- Attendance to exclusive Fashion Events.
- Exposure working with A-list clients and Multinational Brands.
- Hair services for free (T’s and C’s apply).
- Exceptional staff discount for products.
- Executive training program provided by directors - grow your career to become a Salon Manager.
- Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others).
- Modern and inclusive Team Member’s areas.
Key Responsibilities:
- Efficiency, proactivity and organisation are key requirements for this role.
- Customer Success: Engage with clients in person, via phone, and virtually, to fully understand their needs and proactively book services. Ensure a superb experience from the moment clients enter the salon until they leave, including an efficient post-service follow-up. Always apply the Head South customer service methodology to ensure client satisfaction and retention.
- Appointment Booking: Manage the appointment system efficiently and accurately, ensuring clear and effective communication to maximise stylist availability. Ensure booking fees are collected promptly.
- Communication: Answer phone calls and respond to client messages efficiently, providing accurate information and assistance.
- Transactions: Process payments and handle transactions with accuracy and integrity.
- Social Media: Assist the Social Media Manager in content creation and social media interactions.
- Salon Presentation: Maintain a clean and organised work area, adhere to hygiene and safety standards, and assist other staff members throughout the day to maintain a clean and organised atmosphere.
Skills and Qualifications:
- Proactive, efficient and a can do attitude.
- Advanced/Fluent English is required - If English is not your first language you must demonstrate a high level of proficiency with advanced customer experience vocabulary.
- Previous experience in customer success is required.
- Previous experience/knowledge in the hairdressing/beauty industry is desirable.
- High school diploma or relevant work experience.
- Positive and proactive working attitude.
- Excellent communication skills.
- Confident, polite, effective, and friendly.
- Well-versed in social media, (Instagram and TikTok).
If you are a team player who is eager to learn and grow with our salon you are the right fit for us!
Client Success Host - Receptionist - Front of House employer: Head South Hair
Contact Detail:
Head South Hair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Host - Receptionist - Front of House
✨Tip Number 1
Familiarise yourself with the beauty industry, especially hairdressing trends and customer service practices. This knowledge will not only help you engage with clients more effectively but also demonstrate your passion for the role during any interviews.
✨Tip Number 2
Make sure to highlight your availability clearly, especially for the required full shifts on Thursdays, Fridays, and Saturdays. Being upfront about your schedule can set you apart from other candidates who may not meet this crucial requirement.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've successfully handled customer interactions in the past. Think of specific examples where you went above and beyond to ensure client satisfaction, as this aligns perfectly with the role's focus on customer success.
✨Tip Number 4
Engage with Head South Hair on social media platforms like Instagram and TikTok. By interacting with their content, you can gain insights into their brand and culture, which will help you tailor your approach and show genuine interest during the application process.
We think you need these skills to ace Client Success Host - Receptionist - Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the beauty or hairdressing industry. Emphasise skills that align with the responsibilities of a Client Success Host.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your commitment to excellent customer service. Mention your availability and proximity to the salon, as these are key requirements for the role.
Highlight Communication Skills: Since excellent communication is crucial for this position, provide examples in your application that demonstrate your ability to engage with clients effectively, both in person and through social media.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention any specific reasons why you want to work at Head South Hair and how you can contribute to their client experience team.
How to prepare for a job interview at Head South Hair
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share any relevant experiences or interests that highlight your commitment to customer service and the salon environment.
✨Demonstrate Your Communication Skills
Since this role involves engaging with clients both in person and virtually, practice clear and confident communication. Be prepared to discuss how you would handle various client interactions and ensure their satisfaction.
✨Highlight Your Organisational Skills
The ability to manage appointments and maintain a clean work area is crucial. Prepare examples of how you've successfully organised tasks in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with Social Media
As the role involves assisting with social media, brush up on current trends and be ready to discuss how you can contribute to content creation. Mention any experience you have with platforms like Instagram and TikTok.
