Client Success Host - Receptionist - Front of House

Head South Hair are looking for a motivated and enthusiastic Client Success Host - Receptionist to join our Client Experience Team at our salon located in the heart of Battersea on Northcote Road. The ideal candidate will have a passion for the beauty industry, a commitment to deliver excellent customer service, and the ability to thrive in a dynamic salon environment.

This is a TIME-SENSITIVE POSITION, you will be required to open the Salon at 8:40 am - Applicants MUST live within a 30-minute walking distance or 20 mins commuting time. Availability to work FULL SHIFT on Thursdays, Fridays and Saturdays is required. Part-time 3 to 4 days a week. Previous experience or knowledge in the hairdressing/beauty industry is desirable.

What we offer:

• £12.50 an hour plus incentive schemes based on performance.
• Performance bonus scheme - up to 10% of annual salary.
• Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
• Referral program - up to £500 cash bonus.
• Attendance to exclusive Fashion Events.
• Exposure working with A-list clients and Multinational Brands.
• Hair services for free (T’s and C’s apply).
• Exceptional staff discount for products.
• Executive training program provided by directors - grow your career to become a Salon Manager.
• Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others).
• Modern and inclusive Team Member’s areas.

Key Responsibilities:

• Efficiency, proactivity and organisation are key requirements for this role.
• Customer Success: Engage with clients in person, via phone, and virtually, to fully understand their needs and proactively book services. Ensure a superb experience from the moment clients enter the salon until they leave, including an efficient post-service follow-up. Always apply the Head South customer service methodology to ensure client satisfaction and retention.
• Appointment Booking: Manage the appointment system efficiently and accurately, ensuring clear and effective communication to maximise stylist availability. Ensure booking fees are collected promptly.
• Communication: Answer phone calls and respond to client messages efficiently, providing accurate information and assistance.
• Transactions: Process payments and handle transactions with accuracy and integrity.
• Social Media: Assist the Social Media Manager in content creation and social media interactions.
• Salon Presentation: Maintain a clean and organised work area, adhere to hygiene and safety standards, and assist other staff members throughout the day to maintain a clean and organised atmosphere.

Skills and Qualifications:

• Proactive, efficient and a can do attitude.
• Advanced/Fluent English is required - If English is not your first language you must demonstrate a high level of proficiency with advanced customer experience vocabulary.
• Previous experience in customer success is required.
• Previous experience/knowledge in the hairdressing/beauty industry is desirable.
• High school diploma or relevant work experience.
• Positive and proactive working attitude.
• Excellent communication skills. Confident, polite, effective, and friendly.
• Well-versed in social media, (Instagram and TikTok).

If you are a team player who is eager to learn and grow with our salon you are the right fit for us!