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For Companies At a Glance
- Tasks: Engage with clients, manage appointments, and ensure a stellar salon experience.
- Company: Join Head South Hair, a vibrant salon in Battersea known for its exceptional client service.
- Benefits: Earn £12.50/hour, enjoy performance bonuses, and access exclusive discounts and events.
- Why this job: Work with A-list clients, develop your skills, and grow into a management role in a dynamic environment.
- Qualifications: Must have customer service experience, a positive attitude, and be fluent in English.
- Other info: Part-time role, must live within 30 minutes of the salon, and available on weekends.
Head South Hair are looking for a motivated and enthusiastic Client Success Host - Receptionist to join our Client Experience Team at our salon located in the heart of Battersea on Northcote Road. The ideal candidate will have a passion for the beauty industry, a commitment to deliver excellent customer service, and the ability to thrive in a dynamic salon environment.
This is a TIME-SENSITIVE POSITION, you will be required to open the Salon at 8:40 am - Applicants MUST live within a 30-minute walking distance or 20 mins commuting time. Availability to work FULL SHIFT on Thursdays, Fridays and Saturdays is required. Part-time 3 to 4 days a week. Previous experience or knowledge in the hairdressing/beauty industry is desirable.
What we offer:
- £12.50 an hour plus incentive schemes based on performance.
- Performance bonus scheme - up to 10% of annual salary.
- Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
- Referral program - up to £500 cash bonus.
- Attendance to exclusive Fashion Events.
- Exposure working with A-list clients and Multinational Brands.
- Hair services for free (T’s and C’s apply).
- Exceptional staff discount for products.
- Executive training program provided by directors - grow your career to become a Salon Manager.
- Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others).
- Modern and inclusive Team Member’s areas.
Key Responsibilities:
- Efficiency, proactivity and organisation are key requirements for this role.
- Customer Success: Engage with clients in person, via phone, and virtually, to fully understand their needs and proactively book services. Ensure a superb experience from the moment clients enter the salon until they leave, including an efficient post-service follow-up. Always apply the Head South customer service methodology to ensure client satisfaction and retention.
- Appointment Booking: Manage the appointment system efficiently and accurately, ensuring clear and effective communication to maximise stylist availability. Ensure booking fees are collected promptly.
- Communication: Answer phone calls and respond to client messages efficiently, providing accurate information and assistance.
- Transactions: Process payments and handle transactions with accuracy and integrity.
- Social Media: Assist the Social Media Manager in content creation and social media interactions.
- Salon Presentation: Maintain a clean and organised work area, adhere to hygiene and safety standards, and assist other staff members throughout the day to maintain a clean and organised atmosphere.
Skills and Qualifications:
- Proactive, efficient and a can do attitude.
- Advanced/Fluent English is required - If English is not your first language you must demonstrate a high level of proficiency with advanced customer experience vocabulary.
- Previous experience in customer success is required.
- Previous experience/knowledge in the hairdressing/beauty industry is desirable.
- High school diploma or relevant work experience.
- Positive and proactive working attitude.
- Excellent communication skills. Confident, polite, effective, and friendly.
- Well-versed in social media, (Instagram and TikTok).
If you are a team player who is eager to learn and grow with our salon you are the right fit for us!
Client Success Host - Receptionist - Front of House employer: Head South Hair
Contact Detail:
Head South Hair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Host - Receptionist - Front of House
✨Tip Number 1
Familiarise yourself with Head South Hair's customer service methodology. Understanding their approach will help you demonstrate your alignment with their values during any interactions, showing that you're ready to contribute to their client success.
✨Tip Number 2
Make sure to highlight your availability clearly. Since this role requires specific working hours, emphasising your flexibility and commitment to the required shifts will make you a more attractive candidate.
✨Tip Number 3
Engage with Head South Hair on social media before your application. Commenting on their posts or sharing relevant content can showcase your enthusiasm for the brand and the beauty industry, making you stand out.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Be ready to share specific examples of how you've successfully engaged with clients, as this will demonstrate your capability in a similar role.
We think you need these skills to ace Client Success Host - Receptionist - Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the beauty or hairdressing industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your commitment to excellent customer service. Mention specific experiences that align with the responsibilities of the Client Success Host position.
Highlight Availability: Clearly state your availability in your application, especially your ability to work full shifts on Thursdays, Fridays, and Saturdays. This is crucial as the position requires specific working hours.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively engaged with clients in previous positions. This could be through face-to-face interactions, phone calls, or social media.
How to prepare for a job interview at Head South Hair
✨Show Your Passion for the Beauty Industry
Make sure to express your enthusiasm for the beauty industry during the interview. Share any relevant experiences or interests that demonstrate your commitment to this field, as it will resonate well with the hiring team.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to engage with clients and ensure their satisfaction, as this is a key aspect of the Client Success Host position.
✨Be Ready to Discuss Your Organisational Skills
Since efficiency and organisation are crucial for this role, be prepared to discuss how you manage your time and tasks. You might want to share specific strategies you use to stay organised, especially in a busy environment.
✨Familiarise Yourself with Social Media Trends
As the role involves assisting with social media, brush up on current trends, particularly on platforms like Instagram and TikTok. Being able to discuss how you can contribute to the salon's online presence will show your proactive attitude.
