Client Success Host - Receptionist - Front of House
Client Success Host - Receptionist - Front of House

Client Success Host - Receptionist - Front of House

Bournemouth Part-Time No home office possible
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At a Glance

  • Tasks: Engage with clients, manage appointments, and ensure a stellar salon experience.
  • Company: Join Head South Hair, a vibrant salon in Battersea known for its exceptional client service.
  • Benefits: Earn £12.50/hour, enjoy performance bonuses, and access exclusive discounts and events.
  • Why this job: Work with A-list clients, develop your career, and be part of a modern, inclusive team.
  • Qualifications: Must have customer service experience, a positive attitude, and strong communication skills.
  • Other info: Position requires early morning availability and living within 30 minutes of the salon.

Head South Hair are looking for a motivated and enthusiastic Client Success Host - Receptionist to join our Client Experience Team at our salon located in the heart of Battersea on Northcote Road. The ideal candidate will have a passion for the beauty industry, a commitment to deliver excellent customer service, and the ability to thrive in a dynamic salon environment.

This is a TIME-SENSITIVE POSITION, you will be required to open the Salon at 8:40 am - Applicants MUST live within a 30-minute walking distance or 20 mins commuting time. Availability to work FULL SHIFT on Thursdays, Fridays and Saturdays is required. Part-time 3 to 4 days a week. Previous experience or knowledge in the hairdressing/beauty industry is desirable.

What we offer:

  • £12.50 an hour plus incentive schemes based on performance.
  • Performance bonus scheme - up to 10% of annual salary.
  • Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
  • Referral program - up to £500 cash bonus.
  • Attendance to exclusive Fashion Events.
  • Exposure working with A-list clients and Multinational Brands.
  • Hair services for free (T’s and C’s apply).
  • Exceptional staff discount for products.
  • Executive training program provided by directors - grow your career to become a Salon Manager.
  • Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others).
  • Modern and inclusive Team Member’s areas.

Key Responsibilities:

  • Efficiency, proactivity and organisation are key requirements for this role.
  • Customer Success: Engage with clients in person, via phone, and virtually, to fully understand their needs and proactively book services. Ensure a superb experience from the moment clients enter the salon until they leave, including an efficient post-service follow-up. Always apply the Head South customer service methodology to ensure client satisfaction and retention.
  • Appointment Booking: Manage the appointment system efficiently and accurately, ensuring clear and effective communication to maximise stylist availability. Ensure booking fees are collected promptly.
  • Communication: Answer phone calls and respond to client messages efficiently, providing accurate information and assistance.
  • Transactions: Process payments and handle transactions with accuracy and integrity.
  • Social Media: Assist the Social Media Manager in content creation and social media interactions.
  • Salon Presentation: Maintain a clean and organised work area, adhere to hygiene and safety standards, and assist other staff members throughout the day to maintain a clean and organised atmosphere.

Skills and Qualifications:

  • Proactive, efficient and a can do attitude.
  • Advanced/Fluent English is required - If English is not your first language you must demonstrate a high level of proficiency with advanced customer experience vocabulary.
  • Previous experience in customer success is required.
  • Previous experience/knowledge in the hairdressing/beauty industry is desirable.
  • High school diploma or relevant work experience.
  • Positive and proactive working attitude.
  • Excellent communication skills. Confident, polite, effective, and friendly.
  • Well-versed in social media, (Instagram and TikTok).

If you are a team player who is eager to learn and grow with our salon you are the right fit for us!

Client Success Host - Receptionist - Front of House employer: Head South Hair

At Head South Hair, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Battersea. Our Client Success Hosts enjoy competitive pay, performance bonuses, and a comprehensive well-being package, alongside unique opportunities for career growth through our executive training programme. With access to exclusive events and a supportive team environment, we empower our employees to thrive while delivering outstanding service to our valued clients.
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Contact Detail:

Head South Hair Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Success Host - Receptionist - Front of House

✨Tip Number 1

Familiarise yourself with Head South Hair's customer service methodology. Understanding their approach will help you align your responses and interactions during the interview, showcasing your commitment to client satisfaction.

✨Tip Number 2

Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Consider role-playing common salon scenarios with a friend to enhance your ability to engage with clients effectively.

✨Tip Number 3

Research the latest trends in the beauty industry, especially those relevant to hairdressing. Being knowledgeable about current styles and products can impress your interviewers and demonstrate your passion for the field.

✨Tip Number 4

Make sure to highlight any previous experience in customer success during your discussions. Share specific examples of how you've gone above and beyond to ensure client satisfaction, as this will resonate well with the hiring team.

We think you need these skills to ace Client Success Host - Receptionist - Front of House

Customer Service Excellence
Proactive Communication
Appointment Management
Transaction Processing
Social Media Proficiency
Organisational Skills
Attention to Detail
Team Collaboration
Time Management
Problem-Solving Skills
Fluent English Communication
Knowledge of Beauty Industry
Positive Attitude
Client Engagement

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the beauty or hairdressing industry. Use keywords from the job description to demonstrate your fit for the role.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your commitment to excellent customer service. Mention specific experiences that align with the responsibilities of the Client Success Host position.

Highlight Availability: Clearly state your availability in your application, especially your ability to work full shifts on Thursdays, Fridays, and Saturdays. This is crucial for this time-sensitive position.

Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively engaged with clients in previous positions. This could be through face-to-face interactions, phone calls, or social media.

How to prepare for a job interview at Head South Hair

✨Show Your Passion for the Beauty Industry

Make sure to express your enthusiasm for the beauty industry during the interview. Share any personal experiences or interests that relate to hairdressing or beauty, as this will demonstrate your genuine commitment to the role.

✨Highlight Your Customer Service Skills

Prepare examples of how you've successfully handled customer interactions in the past. Emphasise your ability to engage with clients and ensure their satisfaction, as this is a key aspect of the Client Success Host role.

✨Demonstrate Proactivity and Organisation

Be ready to discuss how you manage your time and stay organised, especially in a busy environment. Mention any tools or methods you use to keep track of appointments and tasks, as efficiency is crucial for this position.

✨Familiarise Yourself with Social Media Trends

Since the role involves assisting with social media, brush up on current trends and best practices for platforms like Instagram and TikTok. Being knowledgeable about social media can set you apart from other candidates.

Client Success Host - Receptionist - Front of House
Head South Hair
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  • Client Success Host - Receptionist - Front of House

    Bournemouth
    Part-Time

    Application deadline: 2027-03-23

  • H

    Head South Hair

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