At a Glance
- Tasks: Provide internal support for IT incidents and manage hardware deployments.
- Company: Established organisation in Livingston with a focus on technology.
- Benefits: Competitive salary up to £35k, onsite work, and opportunities for growth.
- Other info: Participate in an on-call rota for critical incidents and enjoy a collaborative environment.
- Why this job: Join a dynamic team and tackle exciting tech challenges every day.
- Qualifications: Experience in IT support, strong troubleshooting skills, and networking knowledge.
The predicted salary is between 38250 - 46750 £ per year.
IT Service Engineer - Livingston - Scotland (Onsite role)
Head Resourcing is pleased to be working with a well established organisation who are looking for an experienced IT Service Engineer to join their team
This is more than a traditional Service Engineer. Day-to-day first-line support is handled by a third-party provider, with this position acting as an internal escalation point for incidents, technical issues and business-critical requests.
The Role
You’ll work closely with the third-party Service Desk and network support teams, providing internal business context, coordinating escalations and helping drive issues through to resolution.
Key responsibilities include
- Acting as an escalation point for complex or high-impact IT incidents and requests.
- Troubleshooting and supporting laptops, desktops, mobile devices and peripherals .
- Managing hardware deployments, asset tracking and lifecycle activities.
- Supporting
Windows, mac OS, i OS/Android and Microsoft 365 environments.
- Administering
Entra ID/Azure AD, Intune, Exchange Online, Teams, Share Point and One Drive .
- Supporting VPN, remote access, Wi-Fi and wider connectivity issues.
- Working with third-party network providers on escalated
DNS, DHCP, VLAN and connectivity issues.
- Supporting meeting-room, Vo IP and unified communications technologies.
- Maintaining technical documentation and knowledge base articles.
- Contributing to service improvements and the introduction of new technology.
- Technical Environment
You’ll have exposure to a broad enterprise technology stack including
Windows 10/11 | mac OS | Microsoft 365 | Entra ID | Intune | VMware/Hyper-V | TCP/IP | DNS | DHCP | Wi-Fi | VPN | ITSM tools
About You
We’re looking for someone with previous
IT Support or Service Desk experience who is comfortable working in a busy, enterprise environment.
You should have
- Strong knowledge of Windows and Microsoft 365.
- Good understanding of networking fundamentals.
- Excellent troubleshooting and problem-solving skills.
- A customer-focused approach and clear communication style.
- The confidence to manage escalations and work with third-party suppliers.
- Good organisation and attention to detail.
- A willingness to learn and take ownership of technical issues.
- Experience supporting retail or distributed environments .
- Hands-on networking experience with switches, routers, VLANs, Wi-Fi, DNS, DHCP and VPNs .
CCNA or equivalent networking qualification.
On-Call
The role includes participation in a shared out-of-hours on-call rota , providing remote support for critical incidents, responding to alerts and escalating issues to specialist teams where required.
- Up to £35k depending on experience
- Working
- Onsite 5 days per week Livingston Office, driving license required
- #J-18808-Ljbffr
Information Technology Service Engineer in Livingston employer: Head Resourcing
Join a leading digital transformation consultancy in Manchester, where innovation meets opportunity. With a strong focus on employee growth and a collaborative work culture, this company offers a competitive salary of up to £95,000 along with a robust benefits package. As a Senior Delivery Manager, you'll not only lead high-performing teams but also have the chance to mentor colleagues and shape the future of technology solutions across diverse sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Service Engineer in Livingston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Head Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Head Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Head Resourcing!
✨Direct Apply to Head Resourcing
Let's not forget to apply directly through the Head Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Service Engineer in Livingston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Head Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Head Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Head Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
