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For Companies At a Glance
- Tasks: Lead a team to innovate and enhance enterprise telephony solutions.
- Company: Join a forward-thinking company focused on transforming voice technology.
- Benefits: Generous pension, performance bonuses, share schemes, and 30 days' holiday.
- Why this job: Make a real impact in a dynamic role shaping the future of telephony.
- Qualifications: Experience with telephony platforms and strong leadership skills required.
- Other info: Access to career development and industry-leading projects.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
We're seeking an experienced Lead Infrastructure Specialist to take ownership of a large-scale enterprise telephony platform that underpins critical business operations and future transformation.
This is a senior technical leadership role where you'll set strategy, guide a team of specialists, and play a key part in shaping the future of voice solutions across a complex enterprise environment.
If you're passionate about innovation, automation, and leading high-performing teams in the telephony space, this role offers the chance to make a real impact.
What You'll Be Doing
- Leading a team of telephony specialists, providing technical direction, mentoring, and driving continuous improvement.
- Designing, developing, and integrating enterprise-grade voice solutions that are scalable, resilient, and secure.
- Driving automation and orchestration across voice network processes to improve efficiency and agility.
- Acting as a technical authority, ensuring solutions align with industry best practice and long-term strategy.
- Shaping the roadmap for enterprise telephony platforms while managing technical debt and production health.
- Preparing people, processes, and platforms for the future through DevOps, Agile practices, and technology modernisation.
What We're Looking For
- Experience with large-scale telephony platforms and voice solutions, ideally with exposure to Avaya, Genesys, Verint, and RingCentral.
- Proven track record of leading engineering teams, balancing service stability with transformation.
- Strong background in automation and Infrastructure as Code (IaC), with knowledge of tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.
- Excellent communication skills with the ability to influence both technical and business stakeholders.
- Experience building roadmaps, addressing technical debt, and aligning team capabilities to future architecture.
- A proactive mindset for solving technical challenges and proving innovative solutions at enterprise scale.
What's on Offer
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes, including free shares
- 30 days' holiday plus bank holidays
- Benefits you can adapt to your lifestyle, including discounts on shopping, wellbeing initiatives, and family-friendly policies
- Access to career development opportunities and the chance to work on industry-leading infrastructure transformation projects
Lead Infrastructure Engineer Telephony employer: Head Resourcing
Contact Detail:
Head Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Infrastructure Engineer Telephony
✨Tip Number 1
Network like a pro! Reach out to your connections in the telephony space and let them know you're on the hunt for a Lead Infrastructure Engineer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with large-scale telephony platforms and automation tools. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on technical questions related to voice solutions and team leadership. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make sure you hit that 'apply' button. It shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Lead Infrastructure Engineer Telephony
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Lead Infrastructure Engineer. Highlight your experience with telephony platforms and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about telephony and how you can drive innovation at StudySmarter. Be sure to mention specific projects or achievements that showcase your expertise.
Showcase Your Technical Skills: Don’t hold back on detailing your technical skills, especially in automation and Infrastructure as Code. Mention the tools you’ve used like Python, Ansible, or Terraform. We love seeing how you’ve applied these in real-world scenarios!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Head Resourcing
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Avaya, Genesys, and Infrastructure as Code tools. Brush up on your knowledge of automation and orchestration processes, as these will likely come up during technical discussions.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading engineering teams and driving continuous improvement. Be ready to discuss how you've balanced service stability with transformation in past roles, as this is crucial for a Lead Infrastructure Engineer.
✨Communicate Effectively
Practice articulating complex technical concepts in a way that’s easy for non-technical stakeholders to understand. This role requires influencing both technical and business sides, so demonstrating strong communication skills will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and innovative thinking. Think of scenarios where you’ve tackled technical challenges or shaped roadmaps for telephony platforms, and be ready to discuss your thought process and outcomes.
