At a Glance
- Tasks: Provide 2nd/3rd line support and improve digital services in a Microsoft environment.
- Company: Join a dynamic public sector organisation in Glasgow.
- Benefits: Contract role with opportunities for professional growth and skill development.
- Other info: Inclusive workplace that values diversity and offers adjustments for applicants.
- Why this job: Make a real impact by enhancing IT services and supporting a diverse community.
- Qualifications: Experience in Microsoft technologies and IT support roles is essential.
The predicted salary is between 40500 - 49500 £ per year.
A Glasgow based public sector organisation is currently seeking an experienced IDS Engineer (Infrastructure & Digital Services Engineer) to join a busy enterprise IT operations team supporting a multi-partner Microsoft environment. In the role, you will be responsible for delivering 2nd/3rd line technical support, maintaining core infrastructure services, and contributing to the continual improvement of digital services across a complex Microsoft technology estate.
The successful candidate will provide technical support, troubleshooting and root cause analysis across Microsoft 365, Intune, Windows operating systems, Active Directory, endpoint management and related infrastructure services. They will also manage incidents and service requests through ServiceNow, working closely with 1st line support teams, project delivery teams and third-party suppliers, whilst also assisting with the implementation of new technologies and service improvements (as/when required).
We are looking for a proactive infrastructure engineer with the following knowledge & experience:
- Strong & proven knowledge in similar, Microsoft focused, 2nd/3rd line support roles
- Experience of managing the Microsoft technology stack including M365 tenants/subscriptions, Windows 11, InTune, Active Directory, Entra ID, etc.
- Experience supporting Microsoft endpoint management (e.g., Intune, Windows build/configuration, policy/compliance).
- Experience working within an ITSM/Service Desk environment, using an ITSM tool to manage incidents/requests and meet SLAs (ServiceNow)
- Knowledge & experience in the Scottish Public / Scottish Government is always highly advantageous
- M365 certification is also highly desirable but not essential
If the above details appeal to you, PLEASE APPLY NOW with an up-to-date CV.
Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy to discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
2nd/3rd Line Support Engineer (IDS Engineer) - Contract in Glasgow employer: Head Resourcing
As a leading business change consultancy based in Edinburgh, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our commitment to impactful transformations in the construction sector allows our team members to engage with senior stakeholders, driving meaningful change while enjoying a supportive environment that values autonomy and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd/3rd Line Support Engineer (IDS Engineer) - Contract in Glasgow
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We think you need these skills to ace 2nd/3rd Line Support Engineer (IDS Engineer) - Contract in Glasgow
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Head Resourcing, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Head Resourcing can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Head Resourcing will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Head Resourcing
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Head Resourcing. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Head Resourcing.
