Service Desk Analyst in Edinburgh

Service Desk Analyst (Onsite)

Head Resourcing are pleased to working on an exciting Service Desk Analyst role. Which will provide exceptional support to users across the organisation. You will be the first point of contact for IT issues, helping colleagues resolve technical problems quickly and efficiently, both remotely and on-site.

Key Responsibilities

• Deliver 1st and 2nd line support for hardware, software, and cloud applications, ensuring timely resolution of incidents and service requests.
• Troubleshoot and maintain devices including laptops, desktops, mobile devices, and meeting-room equipment.
• Support and configure Microsoft 365, Teams, SharePoint, OneDrive, and Intune-managed devices.
• Assist with networking and connectivity issues, VPN access, and device onboarding.
• Create, update, and manage user accounts, permissions, and security groups in Azure AD / Entra ID.
• Document processes, update knowledge base articles, and suggest improvements to IT services.
• Participate in an on-call rotation to provide support outside normal business hours when required.

What We’re Looking For

• Experience in IT support, service desk, or desktop support roles.
• Familiarity with Windows, macOS, iOS, and Android devices.
• Knowledge of Microsoft 365 suite, Azure AD / Entra ID, Intune, and cloud applications.
• Understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
• Comfortable working with enterprise ITSM tools such as ServiceNow or Jira Service Management.
• Strong problem-solving skills, excellent communication, and a commitment to providing great customer service.

This role is onsite 5 days per week in Livingston

Why Join Us

This is a hands-on IT role where you will gain exposure to a modern technology stack, work collaboratively with specialist teams, and play an important role in keeping the business running smoothly.

If this sounds like you we would like to hear from you.