At a Glance
- Tasks: Provide top-notch technical support and resolve complex IT issues for clients.
- Company: Join a dynamic team in a leading tech support company in Edinburgh.
- Benefits: Up to £35,000 salary, bonuses, paid training, and excellent career development.
- Other info: Enjoy structured coaching and clear pathways for progression.
- Why this job: Make a real difference by solving problems and helping clients succeed.
- Qualifications: Experience in 2nd line IT support and strong problem-solving skills required.
The predicted salary is between 35000 - 35000 £ per year.
Edinburgh
Up to £35,000 + excellent benefits (including bonus)
The Role
As a Senior Technical Support Analyst, you'll join a highly collaborative team in a hands-on, client-facing position. You'll act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high-quality resolutions as well as playing an important role in project delivery.
What Makes This Opportunity Stand Out
- Quarterly coaching and structured development sessions
- Paid training and certification opportunities
- Ongoing mentoring from experienced colleagues
- Clear pathways for progression and skill development
What You'll Bring
- Strong experience in 2nd line IT support
- Expertise across Microsoft 365, Windows Server, networking, and virtualisation
- A customer-focused mindset with excellent problem-solving skills
- Ability to manage priorities effectively and communicate clearly with clients
- Desirable experience includes Azure, and knowledge of cyber security frameworks
Senior Technical Support Analyst employer: Head Resourcing Ltd
Head Resourcing Ltd is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. Located in the vibrant city of Edinburgh, employees benefit from a collaborative environment where innovative ideas are encouraged, alongside competitive remuneration and flexible working arrangements. This role not only provides the opportunity to work with leading financial services clients but also fosters professional advancement in the rapidly evolving field of information security.
