At a Glance
- Tasks: Lead technical support, resolve complex issues, and drive service improvements.
- Company: Growing managed services organisation based in Edinburgh with a collaborative culture.
- Benefits: Salary up to £45,000, bonuses, professional development, and exposure to modern technologies.
- Other info: Opportunities for certification and career growth in a fast-paced environment.
- Why this job: Join a high-performing team and make a real impact on technical delivery and service enhancement.
- Qualifications: Experience in senior technical support and strong troubleshooting skills required.
The predicted salary is between 42525 - 51975 £ per year.
Senior Technical Analyst
Location
Edinburgh - fully on site
Salary
Up to £45,000 + Benefits (including bonus)
Job Type
Permanent, Full Time
The Opportunity
Head Resourcing is delighted to be supporting a growing Edinburgh-based managed services organisation in the search for an experienced Senior Technical Analyst to join their high-performing technical operations team.
This is an excellent opportunity for a senior infrastructure and support professional looking to play a key role in both technical delivery and service improvement.
Acting as the highest point of escalation within the support function, you will work closely with operational and project teams to resolve complex technical issues, drive continual service enhancements and support the successful transition of projects into business-as-usual support.
The role offers a blend of hands-on technical work, stakeholder engagement, mentoring and involvement in strategic service improvement initiatives.
Key Responsibilities
- Technical Escalation & Leadership
- Act as the senior escalation point for complex technical issues.
- Diagnose and resolve infrastructure, cloud, networking and application-related incidents.
- Provide technical guidance and mentoring to junior team members.
- Participate in regular operational reviews and team collaboration sessions.
- Service Improvement & Change Management
- Identify recurring issues and implement proactive solutions.
- Support continuous improvement initiatives across support services.
- Contribute to change management processes and service enhancements.
- Participate in root cause analysis and post-incident reviews.
- Project & Operational Collaboration
- Work closely with project delivery teams to ensure technical alignment.
- Support project handovers into operational support.
- Share knowledge and best practice across technical teams.
- Contribute to both client-facing and internal technical initiatives.
- Documentation & Knowledge Management
- Maintain high-quality technical documentation and knowledge articles.
- Ensure accurate recording of solutions, procedures and technical standards.
- Promote documentation best practices and knowledge sharing.
- Support compliance, security and operational standards.
- Client Engagement
- Provide technical expertise during escalations and service incidents.
- Participate in client meetings where technical input is required.
- Deliver technical guidance and training where appropriate.
- Support project activities remotely and occasionally on customer sites.
What We're Looking For
Essential Experience
- Proven experience in a senior technical support, infrastructure or managed services role.
• Strong troubleshooting skills across
- Windows Server
- Microsoft 365
- Azure
- Networking technologies
- Virtualisation platforms
- Excellent communication and stakeholder management skills.
- Experience working within ITIL-aligned environments, particularly incident, problem and change management.
Desirable Skills
- Microsoft, Cisco, Comp TIA or ITIL certifications.
- Experience with PSA, RMM and service desk platforms.
- Exposure to automation and scripting technologies such as Power Shell.
- Personal Qualities
- Proactive and solution-oriented approach.
- Strong ownership and accountability.
- Excellent analytical and problem-solving abilities.
- Comfortable working independently and collaboratively.
- Passion for learning, knowledge sharing and continuous improvement.
- Ability to perform effectively in a fast-paced environment and manage competing priorities.
Requirements
- Relevant HNC/HND qualification or equivalent experience.
- Background in IT support, infrastructure or desktop support.
- Full UK driving licence.
What's on Offer?
- Exposure to a broad range of modern technologies.
- Clear opportunities for professional development and certification.
- Collaborative and supportive team culture.
- Opportunity to influence service improvements and technical standards.
- #J-18808-Ljbffr
Senior Analyst Level Three employer: Head Resourcing Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst Level Three
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Head Resourcing Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Head Resourcing Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Head Resourcing Ltd!
✨Direct Apply to Head Resourcing Ltd
Let's not forget to apply directly through the Head Resourcing Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Analyst Level Three
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Head Resourcing Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Head Resourcing Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Head Resourcing Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
