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- Tasks: Manage major incidents and restore services swiftly for customers and colleagues.
- Company: Join a dynamic financial services client based in Glasgow, focused on incident management.
- Benefits: Enjoy remote work flexibility and competitive daily rates of £450 - £550.
- Why this job: Be part of a multi-disciplinary team making a real impact in the financial sector.
- Qualifications: Experience as a Major Incident Manager with strong communication and problem-solving skills required.
- Other info: Diversity is celebrated; adjustments for recruitment are welcomed.
A busy Glasgow based Financial Services Client is currently seeking a contract Group Incident Manager to join their multi-disciplinary team. Helping to advance the Incident Management team/service, the successful candidate will be required to run major business incidents and restore services to customers and colleagues as soon as possible. It is expected to be based remotely (in the UK). The role has a banding of £450 - £550 per day to an FCSA Umbrella Company.
Key knowledge & experience required:
- Previous experience working as a Major Incident Manager with deep & proven knowledge across the full Incident Management landscape
- Experience of Partner engagement through incidents and/or Service Reviews
- Previous Incident Management skills & experience within another large & established Financial Services organisation will be highly advantageous
- Extensive experience in working with ServiceNow
- Day to day monitoring of tools such as ServiceNow, Teams channels and Downdetector to enable early detection of incidents
- Excellent (internal) Customer Service & Stakeholder Management experience with 1st class communication skills & the ability to work closely with users across all levels of the organisation
- Excellent planning & prioritisation skills with 1st class problem solving skills
If the above summary appeals to you, PLEASE APPLY NOW to be considered for this contract. Our Client always has a pragmatic approach to recruitment and they're seeking strong Incident Management professionals. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. We welcome enquiries and applications from everyone. We will be happy to discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Major Incident Manager employer: Head Resourcing Ltd
Contact Detail:
Head Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with ServiceNow, as it's a key tool for this role. Consider taking a quick online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in incident management. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific incidents you've managed in the past. Be ready to explain your approach to problem-solving and how you engaged with stakeholders during those situations, as this will showcase your relevant experience.
✨Tip Number 4
Stay updated on the latest trends and challenges in incident management within the financial services industry. This knowledge will not only help you in interviews but also show your passion for the field.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Major Incident Manager. Focus on specific achievements and responsibilities that align with the job description, particularly in the financial services sector.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key skills mentioned in the job description. Emphasise your experience with ServiceNow and your ability to manage incidents effectively, showcasing your problem-solving and communication skills.
Highlight Relevant Experience: In your application, clearly outline your experience with incident management tools and processes. Mention any specific instances where you successfully managed major incidents and restored services promptly.
Showcase Stakeholder Management Skills: Demonstrate your customer service and stakeholder management experience in your application. Provide examples of how you've engaged with partners and users at all levels to resolve incidents and improve service delivery.
How to prepare for a job interview at Head Resourcing Ltd
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous roles as a Major Incident Manager. Highlight specific incidents you managed, the challenges faced, and how you restored services effectively. This will demonstrate your deep knowledge of the Incident Management landscape.
✨Emphasise Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've engaged with stakeholders and customers during incidents, showcasing your ability to manage relationships at all levels.
✨Familiarity with Tools
Make sure you are well-versed in tools like ServiceNow, Teams, and Downdetector. Be prepared to discuss how you have used these tools for monitoring and early detection of incidents in your previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific scenarios where you had to plan and prioritise effectively under pressure. Share examples that highlight your problem-solving skills and how you approached complex incidents to restore services swiftly.
