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- Tasks: Manage customer journeys from onboarding to ongoing support and relationship building.
- Company: Join a fast-growing Edinburgh-based space tech company revolutionising satellite software.
- Benefits: Enjoy competitive salary, flexible working hours, and hybrid work options.
- Why this job: Be part of a purpose-driven team at the forefront of satellite technology.
- Qualifications: Experience in customer account management and strong communication skills required.
- Other info: Opportunity for part-time arrangements and collaboration with innovative teams.
The predicted salary is between 28800 - 48000 £ per year.
Customer Experience Manager – Satellite Software | Edinburgh (Hybrid)
Sector: Space Tech | Full-time or Flexible | Salary: Competitive + Benefits
I\’m working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity to play a key role in shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world.
This hire will be responsible for owning the full customer journey – from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and commercial drive.
Key Responsibilities:
- Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success
- Build strong, long-term relationships with key stakeholders across customer organisations
- Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams
- Lead and develop the technical support function and support the delivery of customer training
- Collaborate cross-functionally with product, engineering, and commercial teams to ensure customer satisfaction
- Monitor key metrics such as retention, churn risk, and commercial expansion
What They\’re Looking For:
- Previous experience in customer account management
- Strong understanding of satellite operations, ground segment software, or mission planning
- Commercial awareness and a track record of identifying growth opportunities within existing accounts
- Excellent communication skills, with the ability to work with technical and non-technical stakeholders
- Strong organisational and project management capabilities
- Team leadership and development experience
Desirable:
- Background in the satellite, aerospace, or telecommunications sector
- Experience with SaaS platforms and cloud-based deployments
- Proficiency in CRM systems such as Salesforce or HubSpot
- Familiarity with APIs, data tools, or scripting languages like Python is a plus
Location: Ideally based in Edinburgh on a hybrid basis, allowing for regular collaboration with internal teams. The company is open to some flexibility around working hours or part-time arrangements.
This is a brilliant opportunity for someone who wants to be part of a purpose-led, technically ambitious organisation operating at the forefront of the satellite software space.
? If you\’d like to learn more or have a confidential chat about the role, please get in touch.
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Customer Experience Manager employer: Head Resourcing Ltd
Contact Detail:
Head Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the satellite operations and ground segment software. Understanding the technical aspects of the products will help you engage more effectively with potential employers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the space tech industry, especially those involved in customer experience roles. Attend relevant events or webinars to build connections and gain insights into what companies like ours are looking for in a Customer Experience Manager.
✨Tip Number 3
Showcase your commercial awareness by researching current trends in the satellite software market. Being able to discuss growth opportunities and challenges in the sector will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and any technical skills you possess, such as familiarity with APIs or scripting languages. Highlighting these skills can demonstrate your ability to manage customer relationships effectively and support technical functions.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer account management and any technical understanding of satellite operations or software. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how it relates to the space tech industry. Mention specific examples of how you've successfully managed customer relationships and identified growth opportunities in previous roles.
Showcase Relevant Skills: Emphasise your communication skills and ability to work with both technical and non-technical stakeholders. If you have experience with CRM systems like Salesforce or HubSpot, make sure to highlight this as it’s particularly relevant for the role.
Prepare for Potential Questions: Think about how you would answer questions related to customer journey management, upselling, and cross-selling strategies. Be ready to discuss your experience with team leadership and project management, as these are key aspects of the role.
How to prepare for a job interview at Head Resourcing Ltd
✨Understand the Customer Journey
Make sure you can articulate the full customer journey, from pre-sales to post-sales support. Be prepared to discuss how you would enhance each stage of this journey and ensure customer satisfaction.
✨Showcase Your Technical Knowledge
Since the role involves satellite software, brush up on your understanding of satellite operations and ground segment software. Be ready to explain how your technical background can help in managing customer relationships effectively.
✨Demonstrate Commercial Awareness
Highlight your experience in identifying growth opportunities within existing accounts. Prepare examples of how you've successfully upsold or cross-sold in previous roles, as this will be crucial for the position.
✨Prepare for Cross-Functional Collaboration
The role requires working with various teams, so think about how you can foster collaboration. Be ready to discuss past experiences where you successfully worked with technical and non-technical stakeholders to achieve common goals.
