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For Companies At a Glance
- Tasks: Join a dynamic team to manage and resolve business incidents effectively.
- Company: A leading financial services client based in Glasgow, focused on innovation and excellence.
- Benefits: Enjoy remote work flexibility and competitive daily rates between £450 - £558.
- Why this job: Make a real impact in incident management while working in a diverse and inclusive environment.
- Qualifications: Experience in Incident Management, particularly within financial services, is essential.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
Overview
Business Incident Manager needed urgently for our busy Glasgow based Financial Services Client for an initial 4-month contract to join their multi-disciplinary team.
Helping to advance the Incident Management team/service, the successful candidate will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. They will also assist in ensuring that all bronze or silver incidents are managed to resolution with an understanding of root cause and facilitate Post Incident Reviews detailing relevant actions and identifying lessons learned.
It is expected to be based remotely based (in the UK). The role has a banding of £450 – £558 per day to an FCSA Umbrella Company.
Key knowledge & experience
Key knowledge & experience required in this Contract should include;
- Previous experience working as a Business Incident Manager with deep & proven knowledge across the full Incident Management landscape
- Experience of Partner engagement through incidents and/or Service Reviews
- Previous Incident Management skills & experience within another large & established Financial Services organisation
- Extensive experience in working with ServiceNow
- Day to day monitoring of tools such as ServiceNow, Teams channels and Down detector to enable early detection of incidents.
- Excellent (internal) Customer Service & Stakeholder Management experience with 1st class communication skills & the ability the work closely with users across all levels of the organisation
- Excellent planning & prioritisation skills with 1st class problem solving skills
How to apply
If the above summary appeals to you, PLEASE APPLY NOW to be considered for this contract.
Diversity & inclusion
Our client always has a pragmatic approach to recruitment and they\\\’re seeking strong Incident Management professionals with the ability to hit the ground running in new environments.
Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
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Business Incident Manager employer: Head Resourcing Ltd
Contact Detail:
Head Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Incident Manager
✨Tip Number 1
Familiarise yourself with ServiceNow and its functionalities, as this is a key tool for the role. Consider taking a quick online course or tutorial to brush up on your skills, which will show your commitment and readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the Financial Services sector, especially those who have experience in Incident Management. Engaging with them on platforms like LinkedIn can provide you with insights and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss specific incidents you've managed in the past, focusing on your problem-solving approach and the outcomes. This will demonstrate your practical experience and ability to handle similar situations in the new role.
✨Tip Number 4
Showcase your communication and stakeholder management skills during any interviews or discussions. Be ready to provide examples of how you've effectively collaborated with various teams and users at different levels within an organisation.
We think you need these skills to ace Business Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Incident Manager. Focus on your knowledge of the Incident Management landscape and any relevant experience with ServiceNow, as these are key requirements for the role.
Craft a Strong Cover Letter: In your cover letter, emphasise your previous roles in incident management, particularly within financial services. Mention specific examples of how you've successfully managed incidents and facilitated post-incident reviews.
Highlight Communication Skills: Since excellent communication and stakeholder management skills are crucial for this position, provide examples in your application that demonstrate your ability to communicate effectively with various levels of an organisation.
Showcase Problem-Solving Abilities: Include instances where you've successfully solved complex problems or improved processes in your previous roles. This will help illustrate your planning and prioritisation skills, which are essential for the Business Incident Manager role.
How to prepare for a job interview at Head Resourcing Ltd
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous roles as a Business Incident Manager. Highlight specific incidents you've managed, the tools you used (like ServiceNow), and how you ensured resolution and learning from those incidents.
✨Demonstrate Stakeholder Engagement Skills
Since the role involves partner engagement, think of examples where you've successfully communicated with stakeholders. Be ready to explain how you managed expectations and facilitated discussions during incidents.
✨Emphasise Problem-Solving Abilities
Prepare to share instances where you've tackled complex problems. Discuss your approach to root cause analysis and how you prioritised tasks to resolve incidents efficiently.
✨Exhibit Strong Communication Skills
Communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to demonstrate how you’ve effectively communicated with users at all levels in past positions.
