Business Analyst (Customer Journey Manager) (GBST Composer)
6 month initial Contract
£500 - £550 Inside IR35
Edinburgh (Hybrid) 2 days per week onsite
We're looking for a Business Analyst / Customer Journey Manager with strong, hands-on experience of GBST Composer to support a major transformation programme within our financial services client in Edinburgh. This is not a technical development role. We're seeking someone who understands how Composer operates in a live business environment, how operational processes interact with the platform, and how annuity customer journeys work end-to-end.
What You'll Be Doing
- Acting as the SME for the day-to-day use of GBST Composer
- Supporting journey design and modernisation initiatives
- Running workshops, discovery sessions and impact assessments
- Identifying process impacts, risks and dependencies
- Working closely with business stakeholders and delivery teams to improve customer and operational journeys
What We're Looking For
- Strong practical experience with GBST Composer
- Solid knowledge of annuities
- Background in pensions, retirement, insurance, or financial services
- Excellent stakeholder engagement and process mapping skills
Nice to Have
- User Access Management (UAM) experience
If you're a GBST Composer expert with a strong understanding of annuity processes and customer journeys, we'd love to hear from you.
PLEASE NOTE - Head Resourcing DO NOT use AI in the matching/screening/selection of candidates.
Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
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Business Analyst employer: Head Resourcing Ltd
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