Maintenance Manager in Westminster

USBVC Hospitality is a leading hospitality company, home to renowned brands such as NAC, Le Cafe NAC, 74 Duke, Crème, and Supernova. We are committed to delivering exceptional guest experiences, with high-quality food, beverage, and service in vibrant, welcoming spaces. As we continue to grow, we are looking for an experienced and highly organised Group Facilities Manager to take ownership of maintenance, compliance, and asset management across all our venues.

POSITION SUMMARY

The Group Facilities Manager is a strategic and operational role responsible for overseeing all maintenance, compliance, and facilities-related activities across the business. You will ensure that all sites are safe, fully compliant, and maintained to the highest standard, while implementing systems and processes to improve efficiency and reduce reactive issues. We are seeking someone with strong technical knowledge, excellent organisational skills, and a proactive mindset. You will play a key role in building a structured, scalable facilities function that supports both current operations and future growth.

KEY RESPONSIBILITIES

• Manage and lead all facilities and maintenance operations across BVC Hospitality venues.
• Act as the central point of contact for all maintenance issues, ensuring efficient triage and resolution.
• Develop and implement systems for logging, tracking, and managing maintenance requests.
• Build and manage a reliable network of contractors across key disciplines (electrical, plumbing, HVAC, etc.).
• Monitor contractor performance, ensuring quality, responsiveness, and cost control.
• Design and implement a comprehensive Planned Preventative Maintenance (PPM) programme.
• Maintain and develop an asset register, supporting lifecycle management and replacement planning.
• Take full ownership of compliance across all sites, ensuring all statutory requirements are met, including fire safety, gas, electrical, and legionella.
• Manage compliance tracking systems (e.g. Alert65), ensuring accurate records and zero missed deadlines.
• Coordinate audits, inspections, and remedial works to ensure all sites are audit-ready at all times.
• Identify recurring issues and implement long-term solutions to reduce reactive maintenance.
• Support business growth by developing scalable facilities processes and assisting with new site openings.
• Assess the need for and potentially recruit in-house maintenance support.

KEY REQUIREMENTS

• Facilities Management Experience – Proven experience in a multi-site facilities management role, ideally within hospitality or a fast-paced environment.
• Technical Knowledge – Strong understanding of building systems, maintenance practices, and compliance requirements.
• Compliance Expertise – Solid knowledge of UK health & safety and statutory compliance regulations.
• Systems & Process Driven – Experience implementing or improving FM systems and compliance tracking tools (e.g. Alert65 or similar).
• Commercial Awareness – Ability to manage budgets, control costs, and negotiate with contractors.
• Highly Organised – Strong planning and prioritisation skills with attention to detail.
• Strong Communicator – Able to liaise effectively with internal teams and external contractors.
• Proactive Problem Solver – Takes ownership and drives solutions in a fast-paced environment.

WHAT WE OFFER

• Competitive salary with performance-based incentives.
• Professional development within a dynamic and expanding hospitality group.
• Work-Life Balance, flexible working arrangements and meals on shift.
• Generous Discounts – 50% discount across all BVC Group venues and hospitality discounts via CODE app.
• Enhanced Benefits including company sick pay, maternity/paternity leave, and holiday pay.
• Recognition & Rewards – celebrating long service and outstanding performance.

HOW TO APPLY

Are you a facilities professional with a passion for operational excellence and a proactive approach to maintenance and compliance? Apply now to join BVC Hospitality as Group Facilities Manager and play a key role in supporting our venues and future growth.