At a Glance
- Tasks: Lead hotel operations and support teams to deliver exceptional guest experiences.
- Company: Eclipse Hotels Group, a family-owned international hotel group.
- Benefits: Discounted stays, healthcare support, life insurance, and excellent training opportunities.
- Other info: Join a diverse team committed to true hospitality and personal growth.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hotel management and strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
At Eclipse Hotels Group, great hospitality starts with great people. We are an international, family owned hotel group headquartered in West London, with a portfolio that includes Holiday Inn and Holiday Inn Express hotels across the UK, Europe and the Caribbean. We are looking for a Group Operations Support Manager to help our hotels thrive. This is an exciting opportunity to join a growing business that is passionate about delivering memorable guest experiences and creating a workplace where people feel valued, supported and inspired to succeed.
Working closely with our hotel teams and Head Office, you will provide leadership and practical support across our hotels. You will help strengthen business performance, develop our people and bring brand standards to life, ensuring every hotel offers a warm welcome and exceptional service.
What we offer
- Discounted room rates at over 5,000 IHG hotels worldwide, plus 50% off food and beverage services
- Employee Assistance and Welfare Programme
- Simplyhealth healthcare support
- Life insurance from your first day of employment
- Cashback and discounts with leading high street retailers
- Complimentary meals while on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a Friend scheme
- Excellent training and development opportunities, including bespoke company and IHG branded training
Your role
As Group Operations Support Manager, you will help hotel teams deliver excellent results across guest experience, people development and commercial performance. Your responsibilities will include:
- Overseeing hotel operations, including revenue, finance and human resources, to maintain high service standards and achieve business objectives
- Driving sales, revenue and profitability while regularly reviewing labour costs and other operating expenses
- Supporting all hotel departments to meet or exceed brand standards
- Working closely with our brand partners and Head Office to review performance, identify areas for improvement and put effective action plans in place
- Helping teams attract, recruit, develop and retain talented people
- Identifying training needs and supporting the delivery of training that builds skills and confidence
- Keeping the Company Director and relevant Head Office teams informed of operational issues and ensuring timely follow-up
How we work
We care about people, and we bring our promise of True Hospitality to life every day. Each of our hotels has its own character, but we share a commitment to making every guest feel welcome and cared for. You’ll help our teams put these values into practice:
- True Attitude: Showing care, making a positive difference and building genuine connections with our guests.
- True Confidence: Bringing the knowledge and skills that help guests feel they can rely on us throughout their stay.
- True Listening: Listening carefully, noticing the small details and understanding what each guest wants and needs.
- True Responsiveness: Responding promptly and thoughtfully, with care in every interaction.
What you’ll bring
We’re looking for an approachable, confident leader who enjoys supporting people and helping hotels perform at their best. You’ll bring:
- Previous experience as a General Manager, Deputy Hotel Manager or in a similar management role, ideally within a branded hotel
- A well rounded understanding of front office, food and beverage, finance, revenue and human resources
- In depth knowledge of food safety and health and safety standards
- Experience delivering training, supporting team development and maintaining accurate training records
- A proactive, enthusiastic approach and the ability to stay composed and motivate others under pressure
- The ability to build strong working relationships with guests, hotel managers and colleagues
- Excellent communication, organisational and administrative skills, with strong attention to detail
- Proficiency in Microsoft Word, Excel and PowerPoint
- Flexibility to work evenings, weekends and bank holidays as required
Join our team Eclipse Hotels Group is an equal opportunities employer. We welcome people from all backgrounds and are committed to building a diverse team and an inclusive culture where everyone feels valued and respected. If you’re passionate about hospitality and ready to make a difference across our hotels, we’d love to hear from you.
Group Operations Support Manager in London employer: Head Office
At Berberè, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As a Server, you'll enjoy competitive pay, free organic sourdough pizza during your shifts, and opportunities for training and progression within our expanding family of pizzerias. Join us in delivering exceptional service while being part of a passionate team that values quality, creativity, and a fun atmosphere in some of the most beautiful locations across Italy and London.
StudySmarter Expert Advice🤫
We think this is how you could land Group Operations Support Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Head Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Head Office
Don't be shy about reaching out to Head Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Operations Support Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Head Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Head Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
