At a Glance
- Tasks: Lead membership strategy, enhance member engagement, and drive revenue growth.
- Company: Join the prestigious 67 Pall Mall Members’ Club in London.
- Benefits: Competitive salary, complimentary meals, 29 days holiday, and exclusive wine offers.
- Other info: Opportunities for professional development and career progression in a dynamic environment.
- Why this job: Shape a globally recognised brand while working with wine lovers.
- Qualifications: Experience in membership roles, strong commercial acumen, and exceptional networking skills.
The predicted salary is between 60000 - 75000 £ per year.
We have an exciting opportunity for an enthusiastic Head of Membership to join the founding location of the 67 Pall Mall Members’ Club, located in the heart of London’s St. James’s. 67 Pall Mall is a Private Members’ Club, founded by wine lovers, for wine lovers, and is home to the finest wine list in the world. We are seeking an experienced and commercially driven Head of Membership to lead all aspects of our Membership function in London. This is a pivotal leadership role responsible for driving member acquisition, enhancing engagement, and maximising membership revenue, while acting as a key ambassador for the brand. You will lead the Membership team and work closely with senior stakeholders across the business to deliver a best‑in‑class member journey.
About 67 Pall Mall: With 5,000+ wines representing 52 countries, with 1,000 available by-the-glass, the award-winning 67 Pall Mall is the home of fine wine. The Club boasts a 17-strong sommelier team, many of whom are winners of several international competitions and elected #1 sommeliers in London. Members benefit from the low‑margin wine list and can store their own wines at the Club in our original 1930s bank vault. They also have access to an impressive events calendar and much more.
Key Responsibilities
- Membership Strategy & Growth: Develop and deliver a creative membership acquisition strategy across multiple channels; Build and manage a strong prospect pipeline and member referrals; Drive revenue growth through membership fees and increased member spend; Strengthen the Club’s positioning and global brand desirability.
- Member Experience & Engagement: Lead the delivery of an outstanding end‑to‑end member journey; Collaborate with Events and Marketing teams to curate impactful programs; Increase member visits, engagement levels, and satisfaction; Act as the voice of the member, gathering and acting on feedback.
- Leadership & Collaboration: Lead, motivate and develop the Membership and Front of House teams; Foster a culture where every guest is viewed as a potential member; Work cross‑functionally across departments and with global clubs; Support new club openings with membership strategy and insights.
- Commercial & Operational Excellence: Monitor and analyse membership data and performance metrics; Identify opportunities to enhance revenue through tailored experiences; Ensure all membership communications and materials are of the highest standard; Maintain strict confidentiality and integrity in handling member data.
- Networking & Brand Representation: Act as a public‑facing ambassador for 67 Pall Mall; Build relationships within corporate, hospitality, and lifestyle sectors; Develop partnerships to enhance the member offering and experience.
- Health, Safety & Compliance: Ensure all events comply with licensing, health & safety, and risk assessment requirements; Maintain confidentiality and professional conduct in line with company policy; Adhere to all Club standards, procedures, and codes of conduct.
About You: Proven experience in a senior membership, client engagement, or commercial role within a private members’ club, luxury hospitality, or similar environment; Strong commercial acumen with a track record of driving revenue growth; Exceptional relationship‑building and networking skills; Passionate about delivering outstanding customer experiences; Highly organised with strong attention to detail; Confident communicator, able to engage senior stakeholders; A proactive leader with the ability to inspire and develop teams.
What We Offer: Competitive salary; Opportunities to shape and influence a globally recognised brand; Complimentary meals provided for staff while on duty; 29 days of holiday per year, including bank holidays; Opportunities for professional development and career progression; Exclusive wine purchasing at wholesale prices through our in‑house wine buying team; Pension scheme to support long‑term financial well‑being; Life assurance for added peace of mind.
Head of Membership employer: Head Office
At 67 Pall Mall, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London’s St. James’s. As the Head of Membership, you will have the opportunity to shape a globally recognised brand while leading a passionate team dedicated to delivering outstanding member experiences. With competitive salaries, generous holiday allowances, and unique benefits like exclusive wine purchasing, we are committed to fostering professional growth and ensuring our employees thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Membership
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Head Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Head Office
Don't be shy about reaching out to Head Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Membership
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Head Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Head Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
