Job Summary
Responsible for overseeing the operational performance of multiple Quick Service Restaurant (QSR) outlets, ensuring strong sales, profitability, food safety, customer service, and consistent brand standards.
Key Responsibilities
- Oversee day-to-day operations and performance of assigned restaurants.
- Ensure high standards of Quality, Service and Cleanliness (QSC).
- Monitor sales, labour cost, food cost, waste, inventory and profitability.
- Support Restaurant Managers in achieving operational and financial targets.
- Conduct regular restaurant visits, audits and performance reviews.
- Ensure compliance with food safety, hygiene, HACCP and health & safety requirements.
- Improve speed of service, customer satisfaction and overall guest experience.
- Coach, train and develop Restaurant Managers and their teams.
- Ensure effective staffing, scheduling, stock control and equipment maintenance.
- Implement promotions, new product launches and company operational initiatives.
- Identify underperforming restaurants and implement improvement action plans.
Key KPIs
- Sales growth
- Restaurant profitability
- Food & labour cost
- Waste and inventory variance
- Speed of service
- Customer satisfaction
- QSC/audit scores
- Food safety compliance
- Staff turnover and training
Skills & Experience
- Strong QSR/restaurant operations and multi-site management experience.
- Strong leadership, coaching and people-management skills.
- Good understanding of restaurant P&L, budgeting and cost control.
- Strong knowledge of food safety and operational standards.
- Ability to analyse KPIs and develop effective action plans.
- Excellent communication, organisation and problem-solving skills.
- Previous experience as an Operations Manager, Area Manager, Multi-Unit Manager or experienced Restaurant Manager preferred.
Overall Objective
Drive profitable growth by delivering excellent restaurant operations, strong people performance, high food safety standards and an outstanding customer experience.
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Operations Manager employer: Head Office Walthamstow
As an Operations Manager with us, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a strong focus on work-life balance, and the opportunity to lead a passionate team dedicated to delivering exceptional customer experiences in our vibrant Quick Service Restaurant outlets. Join us in a location that fosters innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
