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For Companies At a Glance
- Tasks: Deliver exceptional guest experiences and manage reservations efficiently.
- Company: Join the award-winning Azumi Group, known for vibrant dining experiences.
- Benefits: Enjoy world-class training, exclusive discounts, and global opportunities.
- Why this job: Be a key player in a dynamic team and elevate guest experiences.
- Qualifications: Experience in hospitality and strong communication skills required.
- Other info: Inclusive workplace with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Senior Reservations Agent to join our central Reservations team at Azumi Group. Based in our London Head Office, this role plays a key part in delivering exceptional guest experiences across the Zuma brand and wider Azumi portfolio. As a Senior Reservations Agent, you will support the smooth day-to-day running of the reservations department, acting as a role model for the team while consistently delivering the highest standard of customer service.
Main Duties
- Handling guest calls, emails and online enquiries efficiently, ensuring all reservations are accurately processed in the system
- Maintaining in-depth knowledge of our brands, opening times, products and services
- Recognising, acknowledging and accommodating regular guests and VIPs
- Reconfirming bookings and proactively managing amendments, cancellations and special requests
- Upselling alternative dining times, sister restaurants and premium experiences where appropriate
- Supporting daily operational tasks within the reservations office
- Managing guest feedback and complaints promptly and professionally, escalating where necessary
- Acting as a positive role model, supporting, coaching and mentoring junior team members
- Training and onboarding new starters
- Ensuring clear handovers between shifts and adherence to opening and closing procedures
- Maintaining strong communication with internal departments and operational teams
What We Look For
- Proven experience in a Reservations, Guest Services or Customer Experience role within hospitality
- Strong knowledge of reservations systems and processes
- Excellent communication skills, with a calm, professional and guest-focused approach
- Highly organised, detail-oriented and able to prioritise effectively in a fast-paced environment
- A team player who leads by example and supports others to succeed
- A genuine passion for hospitality, dining experiences and premium service
Benefits
- World-class training designed to inspire and develop your career
- Global opportunities across our five international brands
- Rewards & Recognition, celebrating your contribution to our success
- Exclusive dining discounts across the entire Azumi collection
- Access to our employee assistance programme, Health Assured
- Cycle to Work scheme and season ticket loans
About Us
Azumi Group is an award-winning restaurant group bringing modern, vibrant dining experiences to iconic destinations worldwide. Founded in 2002 with the opening of Zuma London, followed by the creation of ROKA in 2004, Azumi has grown into an internationally celebrated collection. With over 20 Zuma locations & multiple ROKA venues globally, our portfolio continues to grow, each venue offering a distinctive, memorable experience. In addition to Zuma and ROKA, our collection proudly includes standout concepts – Oblix, ETARU, and INKO NITO.
Our Commitment to Inclusivity
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let a member of our Talent Acquisition team know.
Senior Reservation Agent in London employer: Head Office UK
Contact Detail:
Head Office UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservation Agent in London
✨Tip Number 1
Get to know the company inside out! Research Azumi Group and its brands like Zuma and ROKA. This way, when you chat with them, you can show off your knowledge and passion for their dining experiences.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional guest experiences, make sure you can articulate your thoughts clearly and confidently during interviews. Role-play with a friend if you need to!
✨Tip Number 3
Show your organisational skills! Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share examples from your past roles where you’ve successfully prioritised and handled guest requests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Azumi Group. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Reservation Agent in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous roles in reservations or customer service. We want to see how your experience aligns with the Senior Reservations Agent position, so don’t hold back on those relevant details!
Be Personable and Professional: Your written application should reflect your communication skills. Use a friendly yet professional tone, as this is key in hospitality. Remember, we’re looking for someone who can connect with guests and colleagues alike!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention specific duties and responsibilities that resonate with your experience, especially those related to guest interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Azumi Group!
How to prepare for a job interview at Head Office UK
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Azumi Group and its brands. Familiarise yourself with their dining concepts, opening times, and services. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Senior Reservations Agent, exceptional customer service is key. Prepare examples from your past experiences where you've handled guest inquiries or complaints effectively. Highlight how you maintained professionalism and a calm demeanour under pressure.
✨Demonstrate Team Leadership
Since this role involves mentoring junior team members, be ready to discuss your leadership style. Share specific instances where you've supported or coached others, and how you foster a positive team environment. This will show that you're not just a team player, but also a potential leader.
✨Practice Upselling Techniques
Upselling is an important part of the role, so think about how you can effectively promote alternative dining options or premium experiences. Prepare a few strategies or phrases you might use during calls to enhance guest experiences while boosting sales.
