At a Glance
- Tasks: Lead a team to deliver impactful services for adults with acquired brain injury.
- Company: Community-focused charity dedicated to supporting individuals and families affected by brain injury.
- Benefits: Competitive salary, hybrid working, 30 days annual leave, and free parking.
- Other info: Join a fun, supportive team committed to community and compassion.
- Why this job: Make a real difference in people's lives while enjoying a flexible work environment.
- Qualifications: Strong people management skills and experience with vulnerable adults.
The predicted salary is between 30000 - 35000 £ per year.
Location: Newry
Hours: Part Time (4 days per week)
Hybrid working – 1 day per week at home
Salary: up to £35,497 (pro rata)
Head Injury Support is a community-based charity in Newry supporting adults living with acquired brain injury (ABI), alongside their carers and families, across the Southern Health & Social Care Trust area in Northern Ireland. We provide person-centred support that helps individuals reconnect with their communities and live fulfilling, meaningful lives after brain injury. Our work focuses on reducing isolation, promoting independence and creating opportunities for people to develop friendships, skills and wellbeing through social, creative and outreach programmes. We believe every person’s journey is unique, and we are committed to providing a welcoming, inclusive and supportive environment where people feel valued, understood and empowered. At the heart of everything we do is community, compassion and hope.
This role oversees how we deliver our service to our clients, how we comply with our regulatory requirements, how we manage our funding and most importantly, how we align with our core values and mission. Leading our small team of staff and coordinating the actions of our volunteers, we are looking for someone who can spin a number of plates to make sure this all comes together and we make a real impact to our community of survivors and their carers and families.
Practically? You’ll be getting involved in:
- Day to day delivery of our services, making sure they’re safe, effective and in line with our safeguarding standards, policies and funding agreements.
- Reporting to the board on our service quality, outcomes and client satisfaction, outlining where we can do better and what we need to do to be the best support to the ABI community we can be.
- Leading a team of staff and volunteers, making sure they have all the tools and experience they need to fulfil their roles.
- Playing a key role in sourcing and applying for grants and funding, as well as overseeing our fundraising plan and supporting the additional activities we undertake as a team to secure the funding we need to deliver the work we do.
- Being our compliance lead- be it health and safety, GDPR, equality standards or safeguarding, this is your responsibility to lead us and keep us safe.
Our must-haves are:
- Strong people managing skills, with a particular focus on excellent communication and an ability to multi-task.
- Understanding of safeguarding and risk management.
- Experience working with vulnerable adults and diverse communities.
- Data-minded, with excellent organizational and problem solving skills.
- IT literate who can work their way around an Excel spreadsheet.
- Experience or knowledge of how to manage a budget.
- A minimum qualification level of A-Levels or equivalent.
Our nice to haves include:
- Experience managing funded programmes or contracts.
- Experience working with volunteers and/or multi-agency partnerships.
- Experience working with funding or grant applications.
- Social-media savvy.
We’re offering a competitive salary in-line with the NHS banding scheme for Northern Ireland. This role has a base salary on offer of up to £35,497 per annum pro-rata to the 4 days a week. We’re also offering a hybrid work schedule on top of this, where one day a week we’re happy for you to work from home. Further flexibility can be discussed, if required. We also offer 30 days annual leave (pro rata 24) and a pension with NEST. As we occasionally need you to work a weekend, we have a TOIL program in place too. We also offer free parking, which you can access even when you’re not working.
We like to keep it fairly simple for the interview process. An initial screening call with our outsourced HR Consultant to answer your questions about us and to establish team fit. A second interview with our trustees, which will be more competency based and is likely to be in-person. A final stage interview with our trustees, which will involve a presentation. We look forward to receiving your application and speaking with you!
Interested applicants please submit your CV. Please note- we cannot offer sponsorship for this role and successful applicants must have the right to work in the UK. Our recruitment process does not involve an application closing date and applications will be reviewed as they come in.
Service Delivery Manager employer: Head Injury Support
Head Injury Support is an exceptional employer that prioritises community, compassion, and hope, offering a unique opportunity for a Service Delivery Manager to make a tangible impact in the lives of adults living with acquired brain injury. With a supportive work culture, flexible hybrid working arrangements, and a commitment to employee growth through mentorship and professional development, we ensure our team feels valued and empowered. Our competitive salary, generous annual leave, and additional benefits like free parking further enhance the rewarding experience of working in our vibrant Newry-based charity.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in charities or community services. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for the interview by knowing our mission inside out. Show us how your values align with ours and how you can make a real impact in the community. We love candidates who are passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've made a difference in previous roles. We want to hear about your experiences and how they relate to supporting vulnerable adults.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know who you are beyond your CV. Share your passion for making a difference and how your experiences align with our mission.
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight relevant experience, especially in managing teams and working with vulnerable adults. Show us how your skills can help us make a real impact!
Showcase Your Skills:Don’t just list your qualifications; demonstrate how they’ve helped you in past roles. Whether it’s your people management skills or your knack for problem-solving, give us examples that illustrate your capabilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this meaningful role. We can’t wait to hear from you!
How to prepare for a job interview at Head Injury Support
✨Know Your Impact
Before the interview, think about how your previous roles have made a difference. Be ready to share specific examples of how you've positively impacted your team or community, especially in areas like safeguarding and support for vulnerable adults.
✨Showcase Your People Skills
This role is all about people management, so prepare to discuss your communication style and how you motivate and lead teams. Think of scenarios where you've successfully managed diverse groups or resolved conflicts, as these will resonate well with the interviewers.
✨Be Data-Savvy
Brush up on your organisational skills and be prepared to talk about your experience with data management. You might be asked how you’ve used data to improve service delivery or manage budgets, so have some examples ready that highlight your analytical abilities.
✨Align with Their Values
Head Injury Support values community and compassion, so make sure you convey your passion for making a difference. Research their mission and think about how your personal values align with theirs. This will help you connect on a deeper level during the interview.
