Service Delivery Manager in Newry

Location: Newry

Hours: Part Time (4 days per week)

Hybrid working – 1 day per week at home

Salary: up to £35,497 (pro rata)

Head Injury Support is a community-based charity in Newry supporting adults living with acquired brain injury (ABI), alongside their carers and families, across the Southern Health & Social Care Trust area in Northern Ireland. We provide person-centred support that helps individuals reconnect with their communities and live fulfilling, meaningful lives after brain injury. Our work focuses on reducing isolation, promoting independence and creating opportunities for people to develop friendships, skills and wellbeing through social, creative and outreach programmes. We believe every person’s journey is unique, and we are committed to providing a welcoming, inclusive and supportive environment where people feel valued, understood and empowered. At the heart of everything we do is community, compassion and hope.

This role oversees how we deliver our service to our clients, how we comply with our regulatory requirements, how we manage our funding and most importantly, how we align with our core values and mission. Leading our small team of staff and coordinating the actions of our volunteers, we are looking for someone who can spin a number of plates to make sure this all comes together and we make a real impact to our community of survivors and their carers and families.

Practically? You’ll be getting involved in:

• Day to day delivery of our services, making sure they’re safe, effective and in line with our safeguarding standards, policies and funding agreements.
• Reporting to the board on our service quality, outcomes and client satisfaction, outlining where we can do better and what we need to do to be the best support to the ABI community we can be.
• Leading a team of staff and volunteers, making sure they have all the tools and experience they need to fulfil their roles.
• Playing a key role in sourcing and applying for grants and funding, as well as overseeing our fundraising plan and supporting the additional activities we undertake as a team to secure the funding we need to deliver the work we do.
• Being our compliance lead- be it health and safety, GDPR, equality standards or safeguarding, this is your responsibility to lead us and keep us safe.

Our must-haves are:

• Strong people managing skills, with a particular focus on excellent communication and an ability to multi-task.
• Understanding of safeguarding and risk management.
• Experience working with vulnerable adults and diverse communities.
• Data-minded, with excellent organizational and problem solving skills.
• IT literate who can work their way around an Excel spreadsheet.
• Experience or knowledge of how to manage a budget.
• A minimum qualification level of A-Levels or equivalent.

Our nice to haves include:

• Experience managing funded programmes or contracts.
• Experience working with volunteers and/or multi-agency partnerships.
• Experience working with funding or grant applications.
• Social-media savvy.

We’re offering a competitive salary in-line with the NHS banding scheme for Northern Ireland. This role has a base salary on offer of up to £35,497 per annum pro-rata to the 4 days a week. We’re also offering a hybrid work schedule on top of this, where one day a week we’re happy for you to work from home. Further flexibility can be discussed, if required. We also offer 30 days annual leave (pro rata 24) and a pension with NEST. As we occasionally need you to work a weekend, we have a TOIL program in place too. We also offer free parking, which you can access even when you’re not working.

We like to keep it fairly simple. An initial screening call with our outsourced HR Consultant to answer your questions about us and to establish team fit. A second interview with our trustees, which will be more competency based and is likely to be in-person. A final stage interview with our trustees, which will involve a presentation. We look forward to receiving your application and speaking with you!

Interested applicants please submit your CV. Please note- we cannot offer sponsorship for this role and successful applicants must have the right to work in the UK. Our recruitment process does not involve an application closing date and applications will be reviewed as they come in.