At a Glance
- Tasks: Lead a passionate team to deliver outstanding, person-centred services for individuals with disabilities.
- Company: Shaftesbury East Anglia, a charity dedicated to enabling meaningful lives.
- Benefits: Birthday off, generous leave, training support, and recognition rewards.
- Other info: Join a supportive environment focused on community and inclusion.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 5 qualification in Health & Social Care or willingness to pursue it.
Location: Ingatestone, East Anglia
Salary: £16.41 per hour
Hours Per Week: 40
Could this be the role that makes a real difference in your career—and in people’s lives? At Shaftesbury East Anglia, we’re looking for an inspiring and committed Service Delivery Lead to join our passionate team. This is an opportunity to take a lead role in shaping outstanding, person-centred services that enable people with disabilities to live full, independent and meaningful lives.
Please note: this role does not qualify for visa sponsorship, as it does not meet the salary requirements set by the Home Office.
Why work with Shaftesbury? We believe everyone we support has the right to a full and flourishing life—and the people who work with us are at the heart of making that happen. Guided by our values—Open, Enabling, Inclusive and Courageous—we are proud to deliver high-quality, compassionate services across adult care, children’s care and education. We go beyond “good enough”, always striving to deliver the very best outcomes for the people we support.
About the role: As Service Delivery Lead, you’ll play a vital leadership role across the service. You’ll support, motivate and develop staff, while ensuring people we support receive consistently high-quality care that is tailored to their individual needs. Your responsibilities will include:
- Taking full ownership of service delivery, quality and continuous improvement
- Developing and embedding effective systems and processes
- Supporting staff to deliver professional, flexible and personalised care
- Working collaboratively with relevant governing bodies and partners
- Contributing to service development and new business opportunities
- Ensuring compliance with all regulatory and quality standards
This is a varied and rewarding role for someone who thrives on responsibility, leadership and making a positive impact.
About you: We’re looking for someone who brings passion, professionalism and commitment to inclusive care. You will:
- Hold a Level 5 qualification in Health & Social Care, or be willing to work towards it
- Have experience supporting adults with a range of disabilities and support needs
- Be confident leading teams and driving service quality
- Share our values and belief in person-centred, community-focused support
About our services: Shaftesbury East Anglia provides tailored, person-centred support for adults with a wide range of disabilities and needs. Our focus is on:
- Building independence and daily living skills
- Supporting people in their own homes
- Encouraging active participation in the local community
- Helping people make friends, build relationships and feel they truly belong
Benefits of working with Shaftesbury: We know our people are our greatest asset—and we’re proud to reward them well:
- Your Birthday Off – Frontline care staff can take their birthday off from annual leave (plus a birthday card from us!)
- Great CQC, Great Reward – Good rating: £30 gift voucher for all staff; Outstanding rating: £50 gift voucher for all staff
- Recognition & Rewards – Personal recognition letters from our Executive Leadership Team and gift vouchers up to £50 for going above and beyond
- Excellent Training Package – Ongoing development and support
- Generous Annual Leave – 25 days + 8 bank holidays (first 5 years); Increasing to 28 days + 8 bank holidays after 5 years
- Pension Scheme
- Employee Assistance Programme – Support when you need it most
If you’re ready to step into a leadership role where your work truly matters, we’d love to hear from you. Apply today and help us create brighter futures together.
Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
To Apply: If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.
Service Delivery Lead in Ingatestone employer: Head First Ltd
At Shaftesbury East Anglia, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of individuals with disabilities. Our supportive work culture fosters personal and professional growth, offering extensive training opportunities and generous benefits such as additional leave for birthdays and recognition rewards. Join us in a role where your leadership can truly shape person-centred services in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Lead in Ingatestone
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission of providing person-centred care. Show them you're not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and service delivery. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Delivery Lead in Ingatestone
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for person-centred care shine through. We want to see how committed you are to making a difference in people's lives!
Tailor Your Experience:Make sure to highlight your relevant experience in supporting adults with disabilities. We love seeing how your background aligns with the role of Service Delivery Lead.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication that gets right to the heart of your qualifications and motivations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Head First Ltd
✨Know Your Values
Before the interview, take some time to reflect on the values of Shaftesbury East Anglia. They emphasise being Open, Enabling, Inclusive, and Courageous. Think about how your personal values align with theirs and be ready to share examples that demonstrate this connection during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you supported adults with disabilities. Highlight your leadership skills and how you've motivated teams to deliver high-quality care. This will show that you understand the responsibilities of a Service Delivery Lead and are ready to take on the challenge.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured at Shaftesbury. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
✨Demonstrate Continuous Improvement Mindset
Since the role involves quality and continuous improvement, think of ways you've contributed to service development in the past. Be ready to discuss how you can bring innovative ideas to enhance the services at Shaftesbury, showing that you're proactive and forward-thinking.
