At a Glance
- Tasks: Lead a passionate team to deliver outstanding, person-centred services for individuals with disabilities.
- Company: Shaftesbury East Anglia, a charity dedicated to enabling meaningful lives.
- Benefits: Birthday off, generous leave, training support, and recognition rewards.
- Other info: Join a supportive environment focused on community and inclusion.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 5 qualification in Health & Social Care or willingness to pursue it.
Location: Ingatestone, East Anglia
Salary: £16.41 per hour
Hours Per Week: 40
Could this be the role that makes a real difference in your career—and in people’s lives? At Shaftesbury East Anglia, we’re looking for an inspiring and committed Service Delivery Lead to join our passionate team. This is an opportunity to take a lead role in shaping outstanding, person-centred services that enable people with disabilities to live full, independent and meaningful lives.
Please note: this role does not qualify for visa sponsorship, as it does not meet the salary requirements set by the Home Office.
Why work with Shaftesbury? We believe everyone we support has the right to a full and flourishing life—and the people who work with us are at the heart of making that happen. Guided by our values—Open, Enabling, Inclusive and Courageous—we are proud to deliver high-quality, compassionate services across adult care, children’s care and education. We go beyond “good enough”, always striving to deliver the very best outcomes for the people we support.
About the role: As Service Delivery Lead, you’ll play a vital leadership role across the service. You’ll support, motivate and develop staff, while ensuring people we support receive consistently high-quality care that is tailored to their individual needs. Your responsibilities will include:
- Taking full ownership of service delivery, quality and continuous improvement
- Developing and embedding effective systems and processes
- Supporting staff to deliver professional, flexible and personalised care
- Working collaboratively with relevant governing bodies and partners
- Contributing to service development and new business opportunities
- Ensuring compliance with all regulatory and quality standards
This is a varied and rewarding role for someone who thrives on responsibility, leadership and making a positive impact.
About you: We’re looking for someone who brings passion, professionalism and commitment to inclusive care. You will:
- Hold a Level 5 qualification in Health & Social Care, or be willing to work towards it
- Have experience supporting adults with a range of disabilities and support needs
- Be confident leading teams and driving service quality
- Share our values and belief in person-centred, community-focused support
About our services: Shaftesbury East Anglia provides tailored, person-centred support for adults with a wide range of disabilities and needs. Our focus is on:
- Building independence and daily living skills
- Supporting people in their own homes
- Encouraging active participation in the local community
- Helping people make friends, build relationships and feel they truly belong
Benefits of working with Shaftesbury: We know our people are our greatest asset—and we’re proud to reward them well:
- Your Birthday Off – Frontline care staff can take their birthday off from annual leave (plus a birthday card from us!)
- Great CQC, Great Reward – Good rating: £30 gift voucher for all staff; Outstanding rating: £50 gift voucher for all staff
- Recognition & Rewards – Personal recognition letters from our Executive Leadership Team and gift vouchers up to £50 for going above and beyond
- Excellent Training Package – Ongoing development and support
- Generous Annual Leave – 25 days + 8 bank holidays (first 5 years); Increasing to 28 days + 8 bank holidays after 5 years
- Pension Scheme
- Employee Assistance Programme – Support when you need it most
If you’re ready to step into a leadership role where your work truly matters, we’d love to hear from you. Apply today and help us create brighter futures together.
Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
To Apply: If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.
Service Delivery Lead in Ingatestone employer: Head First Ltd
At Shaftesbury East Anglia, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of individuals with disabilities. Our supportive work culture fosters personal and professional growth, offering extensive training opportunities and generous benefits such as additional leave for birthdays and recognition rewards. Join us in a role where your leadership can truly shape person-centred services in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Lead in Ingatestone
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Head First Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Head First Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Head First Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Head First Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Delivery Lead in Ingatestone
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Head First Ltd:Before hitting send, make sure to tailor your application specifically to Head First Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Head First Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
