At a Glance
- Tasks: Support staff with tech issues and enhance their computing experience.
- Company: Dynamic IT firm focused on excellent customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Exciting projects and a chance to work with cutting-edge technology.
- Why this job: Join a team that values your tech skills and passion for helping others.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Primary Responsibilities
- Apply technology to address business needs and constraints.
- Assist staff to achieve efficient and effective use of computing technology and maximise utilisation of computer resources.
- Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service.
- Participate in enterprise-wide IT projects and initiatives.
- Diagnose system hardware, software, and operator problems.
- Provide advanced troubleshooting on complicated IT issues.
- Provide support for software applications.
- Provide desk-side training upon request for enterprise applications.
- Request hardware and software through the requisition system as directed by supervisor.
- Provide hardware support, printer and printing support.
- Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets.
- Assist the IT Support team with software inventory where required.
- Provide local office coordination and communication of technical support topics/issues of interest.
- Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions.
- Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
- Perform other duties as needed.
Required Qualifications
- Associate's degree in Computer Science/MIS-related area or equivalent work experience.
- 1+ years of experience in technical support of PC, networks, and servers.
- Excellent working knowledge of personal computer and peripherals.
- Experience in systems operations and maintenance.
- Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
- Working knowledge of Microsoft Office applications.
- Excellent client service, interpersonal and communication skills.
- Self-starter able to handle multiple tasks and deadlines with minimal supervision.
Preferred Qualifications
- Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS.
- This position may include travel.
Job Details
- Primary Location: United Kingdom-England-London.
- Other Locations: United Kingdom-England-Croydon, United Kingdom-Scotland-Glasgow, United Kingdom-England-Manchester.
- Industry: IT.
- Schedule: Full-time.
- Employee Status: Regular.
- Business Class: Marketing and Admin.
- Job Posting: May 13, 2026.
Equal Opportunity Employer. We are an affirmative action and equal-opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrests, and conviction records.
IT Support Specialist employer: HDR
As an IT Support Specialist at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer comprehensive training programmes, a collaborative culture, and the opportunity to engage in enterprise-wide projects that make a real impact. Located in vibrant cities across the UK, including London and Manchester, we provide a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how you've tackled technical issues and provided excellent customer service, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Specialist role. Share your passion for technology and how you can help us meet our business needs.
Show Off Your Technical Skills:List out your technical skills clearly, especially those related to Windows and Microsoft Office applications. We love seeing candidates who are confident in their abilities to troubleshoot and support various systems.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at HDR
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems and Microsoft Office applications. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific tools or technologies mentioned in the job description.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've helped users in the past. Think about times when you went above and beyond to resolve an issue or provided training to staff. This will demonstrate your commitment to client satisfaction.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Understand the Company’s Needs
Research the company and its IT infrastructure. Familiarise yourself with their business model and think about how your skills can help meet their specific needs. This shows initiative and helps you tailor your responses during the interview.
