Underwriting Operations Analyst - Private Clients & Crisis Management

About us

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.

The role

To provide Operational services as part of the “Private Clients and Crisis Management” hub. This operational hub works very closely with the Single Risk Crisis Management, Contingency, A&H, Fine Art and Bloodstock Team Underwriters working within the London Office.

The Underwriting Operations Analyst will provide Operational services and provide Pre-Bind and Post-Bind support to our Underwriters.

Additionally, working with the Operations team to help refine the support that we are providing to our Underwriting teams and transforming the way we provide this to ensure high levels of efficiency and service.

This role would suit an individual that has worked within the Insurance industry, with experience or an interest in an Operational role.

Key accountabilities

• Manage the team mailbox and ensure all correspondence is dealt with in an efficient and timely manner
• Transferral of underwriting information and correspondence into document
  management system (Doxis) where appropriate
• Data entry of all policy types and endorsements using our underwriting data entry system – Enora – on behalf of the team
• Data entry in to any relevant team systems (RE7 etc)
• Ensuring a timely, efficient and appropriate workflow process is followed to from start to finish

Data Quality

• Monitor and review the Policy data input to eNora, ensure compliance with data
  quality protocols, via the Approval Gate.
• Responsible for individual error rate and ensuring that this is in line with company standards & expectations

Managing Relationships

• Support the Operations team by delivering a high quality service to the business
• Develop and maintain a strong, long-term relationship with our underwriters along with their brokers by providing them with an excellent service

Risk and Controls

• Ensure all risks comply with regulatory and compliance checks, which in turn are all performed within the underwriting guideline adhering to all Local and Group guidelines
• Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible

Process Improvement

• Make suggestions for process improvements within your role
• Enhance and improve the effectiveness of the service and systems used in the
  Operations team and if needed participate in special underwriting projects if required

Credit Control

• Accounting Queries – Reconcile and investigate accounting queries from Technical
  operations team including weekly DSIGN report and individual account queries

Reporting

• MI Reporting – Understand reporting environment and assist with team KPI/
  Regulatory reporting when required
  Analysis of data and/or preparing reports for own & underwriters purpose

IT

• Ensure full understanding of IT systems utilised within role
• Attendance of UK Key User Group to understand any changes to systems and provide input regarding these

Skills & experience

• Previous experience within an insurance role
• Knowledge of London Market; key practices and principles within the underwriting sector are desirable but not essential
• A-level or equivalent or higher
• Working towards CII qualifications or similar industry recognised qualifications is desirable but not essential

Other

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.

If you require support with your application, please contact UK&IRE_Recruitment@hdi.global